kernowlass

@Bangers69    You never said you opened an Ebay dispute, you were talking about paypal hence i presumed you had opened a paypal dispute. It would be helpful if you gave all the correct info in your opening post then its not so confusing. If you were asked by Ebay to pay return shipping then you selected the wrong option when you opened that dispute.   When you click to 'return item' on an EBAY DISPUTE there are a list of 5 options BUT when you click 'more' its extends the options to 11 and the lower 6 ones are to report the item as misdescribed / damaged etc. So if you select one of the lower 6 then if Ebay finds in your favour then the seller has to supply a prepaid label for you to send the item back again. You can do that up to 30 days, after that you have to open a Paypal dispute as you would no longer be Ebay covered.   So to sum up..............   Ebay would have got the seller to send you a prepaid label if you had selected the correct option when you opened an Ebay dispute and it was within 30 days. Paypal would have refunded you your return postage costs if you had activated the 'return shipping on us' option at any point before you made the transaction.   Sweet words have to be understood for the system to work properly in your favour. As for U.S sellers, we get complaints about sellers worldwide on this forum and as many from your country as anywhere else. ... View more

@IDidEverything    Yes. ... View more

@Varibido  The option to 'receive' paypal payments is sadly not available in your country. You can only 'send' payments for purchases. Click on the link below and select the country you want from the drop down list for options available in that country. https://www.paypal.com/us/cgi-bin/webscr?cmd=_display-country-functionality-outside ... View more

@Mansaylo    SCAM. They may buy on Ebay but they use an anonymous or hijacked Ebay account and DO NOT have a Paypal account so they can't use Ebay checkout. They encourage you to accept a 'direct' Paypal payment and may ask you to send the item internationally. No funds or activity of the transaction shows in your Paypal account and any emails 'may' go into your junk or spam folders. You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't actually have a Paypal account and have no intention of paying you. It will say the buyer has paid ...you won't have been paid. They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen. Paypal NEVER tell you to send an item before the payment is showing in your paypal account. Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory. Delete any emails and ignore the scammers. ... View more

@orange3411    There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you. Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code. Freephone from a UK landline or UK mobile number. OR have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.         ... View more

@Kachelle38    ??? ... View more

@IDidEverything    No you didn't pay double, normally bank transfer payments are credited upfront to the seller and paypal takes the wait for the actual transfer to hit paypal. This is because they use the slowest (cheapest) transfer option which goes via ACH in batches. However if you are adding funds to your paypal account yourself OR paypal have taken the funds to pay off a neg balance (and not a seller to be credited upfront) then its you that takes the wait, can take up to a week to transfer through to paypal and clear your neg balance. ... View more

@8560945657    https://www.paypal.com/in/smarthelp/article/FAQ798 ... View more

@Jemma4    Why did you not remove the card before closing the account? As you didn't you would need customer services help to see if they can remove it for you. Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code. Freephone from a UK landline or UK mobile number. OR have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter. ... View more

@danmerc2    You can open a dispute for non receipt of item OR item received but not as described. You can't dispute Ebay or Paypal fees. The only other dispute you can file is for an unauthorised transaction but that option is only for if your paypal account has been hijacked and any transactions done without your consent. ... View more

@Kathryn60    You can't change an email address on finished or ongoing auctions. You would need to edit the ongoing ones. Then make sure when you start listing again the correct one shows. You can check by going to your my ebay > account TAB > paypal account in the list on the left > then under buying and selling change BOTH of the email addresses.   AS FOR GETTING PAYMENT.............. If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................ You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either: 1. Pending / Unclaimed with a cancel option. 2. Pending / Unclaimed. 3 Completed. If its: Pending / Unclaimed with a cancel option. Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request. Pending / Unclaimed. If there is no cancel option then the buyer will get their money back automatically 30 days after paying. Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them. Completed. If its completed then come back for more advice. https://www.paypal.com/us/smarthelp/article/FAQ1467 ... View more

@rogerwaudby269    They are not interested in your account, if they can't scam you for money they will move on to someone else, been going on the same scam for at least 15 years. ... View more

@Richard211    ok in that case you should be able to sort it out with customer services. They will probably tell you to open another account with the correct birthdate and then they may be able to transfer those funds over for you. Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code. OR have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ... View more

@Kenny21275    OK and does it say unclaimed at all or any of the options above? ... View more

@PayPal_Rich    One of Paypals famous glitches maybe  😉 ... View more

@PayPal_Rich    My link works fine when i click on it as its a UK link and I am in the UK and so is the original poster !! Not sure if you are in the US and so it doesn't work for you maybe? ... View more

@rmw69    Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code. Freephone from a UK landline or UK mobile number. OR have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter. ... View more

@Dwaldie1    https://www.paypal.com/ca/smarthelp/article/how-do-i-add-money-to-my-paypal-account-from-my-confirmed-bank-account-faq1348 ... View more

@Kathryn60    Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one? ... View more

@AMMAR8    If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'. However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement. If that is not the case then contact customer services AND your card issuer to query the transactions. If you need to open a dispute for a 'guest buyer' transaction then you can....... 1. Phone Paypal customer services and see if they will open one for you OR 2. Contact your card issuer for a chargeback. ... View more

@D2113    Lets hope they don't arrive them, another scam Chinese tat website.   How do I open a dispute with a seller when a purchase goes wrong? You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item •You receive an item but it’s significantly different than the description on eBay or on the seller’s website By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement. These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you. To open a dispute: 1.Log in to your PayPal account. 2. Click on the transaction and use the resolve a problem option at the bottom of that details page. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute https://www.paypal.com/webapps/mpp/first-dispute DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND. If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you. ... View more

@Ginge60    You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either: 1. Pending / Unclaimed with a cancel option. 2. Pending / Unclaimed. 3 Completed. If its: Pending / Unclaimed with a cancel option. Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request. Pending / Unclaimed. If there is no cancel option then the buyer will get their money back automatically 30 days after paying. Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them. Completed. If its completed then come back for more advice. https://www.paypal.com/us/smarthelp/article/FAQ1467 ... View more

@Wycliff5    There are the added options only in Kenya of using the services of M-PESA or Equity Bank to transfer funds out of a PayPal account. If unable to get those to work, customer service assistance would be needed. ... View more

@gravitysfoe    Have you actually used the 'bidder block' and selected countries you won't ship to? If not then if the auction is in USD then the buyer pays automatically in USD during checkout. ... View more

@Kenny21275    No idea ! Is it pending to a company? Is it pending / unclaimed? Is it pending / unclaimed with a cancel option? Was it a friends / family or goods / services payment? Was it to a website? Was it on Ebay or another auction site?   A bit of info would help. ... View more

@AgnesBog    Was it an international transaction with higher fees? ... View more

@rogerwaudby269    SCAM. They encourage you to accept a 'direct' Paypal payment. No funds or activity of the transaction shows in your Paypal account and any emails 'may' go into your junk or spam folders. They don't quibble on cost and may also say they can't view the item as they are disabled or working abroad etc etc but they will arrange a shipping agent/courier to collect it. You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't actually have a Paypal account and have no intention of paying you. It will say the buyer has paid ...you won't have been paid. The 'fake' paypal email will tell you that the buyer has paid for the item + shipping costs but you must send those shipping costs to the courier/ shipping agent via anther payment processor than Paypal OR via providing some vouchers or tokens BEFORE the funds are released to you. They are not interested in the item, they just want that couriers/shipping funds and you will never see money in your paypal balance. Paypal NEVER tell you to send an item before the payment is showing in your paypal account. Paypal NEVER expect you to use a rival money transfer service eg Moneygram or Western Union etc. Also their is no seller protection on paypal for any type of item that is collected by the buyer. Delete any emails and ignore the scammers. ... View more

@HopeV    Paypal gives you 'some' buyer protection and the rest is up to you to risk assess your transactions. Paypal can't verify every single company or person that accepts payments using their services.   If you open a dispute for non receipt then when the item arrived you had the option to change it to 'received but not as described'. Unfortunately if they find in your favour you will probably have to return it trackable at your own expense so I hope you have activated the 'return shipping on us' option in your paypal account?   Lastly Chinese web sites are easy to spot and best not to buy from them in the first place really..... 1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth. 2. No contact telephone number............if you click on contact the most you will get is webmail or an email address. 3. No company address information. 4. Great items at 'bargain' prices ie tat. ... View more