kernowlass

@WearyTraveler    the information on these china websites or social media ads has been on this forum screaming SCAM for months before you placed your order. Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware. 1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth. 2. No contact telephone number............if you click on contact the most you will get is webmail or an email address. 3. No company address information. 4. Great looking items at bargain prices that turn out to be tat. Paypal does not PROTECT you, they give you 'some' buyer protection and its then up to you to risk assess your transactions. ... View more

@Cubancutie    Why is paypal ripping you off? You chose to buy from scam China websites or from a Social Media ad. All paypal did was process the payment as YOU requested. They also give you 'some buyer protection' but the onus is on you to risk assess your transactions.   If you opened a dispute for non receipt of item and lost because the seller sent a fake tracking number post back for more advice.  ... View more

@ByGrandPower    Its against paypal rules to open and use another countries paypal account. You can never verify it or use those funds. Plus the fact you are underage, well done on breaking so many rules in one go. ... View more

@konnta    Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware. 1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth. 2. No contact telephone number............if you click on contact the most you will get is webmail or an email address. 3. No company address information. 4. Great looking items at bargain prices that turn out to be tat. In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....(until this policy changes)... Paypal state this >> PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs. Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction. https://www.paypal.com/us/smarthelp/article/FAQ3544 You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card. ... View more

duplicate post. ... View more

@stich71303    If they did a chargeback directly via their card issuer then paypal has no say in it. The card issuer makes all decisions on behalf of their customer and all paypal can do is pass on any information from you on your behalf. ... View more

@RO1858  APPEAL To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. Check tracking in below link to see where it went. https://www.17track.net/en When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made. You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you. ... View more

@Lledh    FEES are in paypals user agreement, go to legal bottom right of this page > select the user agreement for your country > fees. ... View more

@Salomao04    https://www.paypal.com/us/smarthelp/article/FAQ1344 ... View more

@ShazadB    Nothing to fix unfortunately, you have been banned from using paypal. ... View more

@karen178    Click help / contact bottom left of Paypal pages for options available for your country. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ... View more

@MJB304  APPEAL To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. Check tracking in below link to see where it went. https://www.17track.net/en When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made. You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you. ... View more

@Lyric202039    Thats a shame but it has nothing to do with anyone on here, why not contact customer services? ... View more

@JudyKirk    How do I open a dispute with a seller when a purchase goes wrong? You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item OR service •You receive an item but it’s significantly different than the description on eBay or on the seller’s website By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement. These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you. To open a dispute: 1.Log in to your PayPal account. 2. Click on the transaction and use the resolve a problem option at the bottom of that details page. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND. If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you. ... View more

@nbolivar    You would never be able to use an illegally made underage account. If you are over 18 then paypal normally allow you to open a new paypal account and then you need to contact them to see if they will transfer across the funds for you to your new account, then you can withdraw them to any bank account/debit card you have added to that new account. But you won't be able to use any email address / bank account or cards linked to the permanently limited account. ... View more

@ribaawee    https://www.paypal.com/us/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987   https://www.paypal.com/us/smarthelp/article/faq3743 ... View more

@vicswrld    If you need to open a dispute for a 'guest buyer' transaction then you can....... 1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid) OR 2. Contact your card issuer for a chargeback. ... View more

@Mushegh88    https://www.paypal.com/au/smarthelp/article/what-if-i've-lost-my-mobile-device-faq441 ... View more

@Jyoti4567sahoo    You need to contact customer services to resolve any limitation OR account specific issues. Click help / contact bottom left of Paypal pages for options available for your country. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ... View more

@AditiStrider    Difficult to help if you haven't said what COUNTRY you are in. ... View more

@santhosh74     There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you. Click help / contact bottom left of Paypal pages for options available for your country. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. OR You could just close your business account (removing all subscriptions / financial info etc first) and open a personal one. ... View more

@vojtaulman1    Are you sure that email was from paypal and you haven't given your password details to a scammer? Did you log into your account normally and NOT from any link to change your password? ... View more

@Povilas1    You mean you expected someone to give up their time to immediately answer your post ignoring all the others that posted before you just because a day is too long to wait?   I will happily give up my time to help you but don't like it when its 'expected' and complain when its not quicker. ... View more

@Scott741    How did you send the money, which paypal option? Does it say completed / payment or sent next to the transaction? ... View more

@westy_k    Have you verified your phone number? https://www.paypal.com/uk/smarthelp/article/FAQ3044     ... View more

@Davidffffffffff    Well the service isn't terrible if you keep your contact and financial information up to date. You had up to 10 years to update your phone number and 7 years to update a credit card, so now its paypals fault that you didn't?   The phone option is the MAIN way paypal verify its you if you log into your account from another location/country or if you have not logged in for a while OR its a high cost transaction for security reasons.   Unlikely they can verify you via Facebook or Twitter as that is not secure so your only option now appears to be waiting until the phones are back up and running and then phone customer services so that you can speak to an agent. Then they can help advise on how you can withdraw the funds verifying your i.d. via your security questions....unless you have forgotten them as well !!! ... View more

@nempri8     There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you. Click help / contact bottom left of Paypal pages for options available for your country. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. OR You could just close your business account (removing all subscriptions / financial info etc first) and open a personal one. ... View more

@claudette_klobr    Sell something and accept payment via paypal? ... View more

@Scottharry123    When you list an item for sale on ebay all you have to do is change the email address to your own paypal account in the payments section and you new account would be credited.   Also you can change your ebay email address quite easily to your new one so not sure why you are stuck. ... View more

@Constantive    Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ... View more