kernowlass

I contacted them thru email, facebook or phone call, but thgey can't solve my problem. I always get different  automated answers. Somebody please help me ... View more

Update: I reported the issue to paypal via phone call today morning and got my account back after 30 minutes. Waiting to get my money back. ... View more

Always the same answer. No way to run a business if you can't give a reason for your actions ... View more

I have not received any help in resolving this issue ... View more

Great help Thankyou and it worked partial refund done ... View more

"If you bought something online with a debit or credit card"  would that be a PP credit\debit card, which I have neither. Thank you for your reply. ... View more

@mctottle    Is the payment for goods SHOWING in your paypal account balance but pending, if so read link. https://www.paypal.com/au/webapps/mpp/funds-availability If its NOT showing then it may be a scam. As for selling high cost items you need to read up on paypals seller protection so you can risk assess your transactions.   As for your transfer you would need to speak to customer services as negative balances are not really allowed. Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code. OR have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ... View more

@SaraUwU    Go to fees in paypals user agreement and then you can work out how much will be deducted. Paypals fees are always a % part and a fixed fee part and the fixed fee part can be 30 cents +. ... View more

@yunger  How do I open a dispute with a seller when a purchase goes wrong? You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item •You receive an item but it’s significantly different than the description on eBay or on the seller’s website By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement. These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you. To open a dispute: 1.Log in to your PayPal account. 2. Click on the transaction and use the resolve a problem option at the bottom of that details page. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute https://www.paypal.com/webapps/mpp/first-dispute DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND. If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you. ... View more

@Mido7771    As you have not added your country to your community profile or said in your post then we can't help at the moment (Paypal varies a lot country to country). ... View more

@zakkarius    You need to contact customer services to resolve any limitation OR account specific issues. Click help / contact bottom left of Paypal pages for options available for your country. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ... View more

@dlfckp    The email address you use with Paypal identifies your Paypal account and is all someone needs to pay you. Or you can send a money request/invoice from your Paypal account to their Paypal email address for them to pay. The latter is better as you can then fully describe the item that your buyer is paying for and that may help you if they open a 'recieved but not as described' dispute. You may be subject to the 'new seller hold' (info on that in link below) BUT once cleared you can click on 'withdraw/transfer funds' and send it to any linked funding source. https://www.paypal.com/us/brc/article/funds-availability HOWEVER be very careful as lot of scam merchants about....... 1. A lot of scammers encourage you to accept a Paypal payment and if you don't have an account ask you to open one. 2. Do not get scammed via spoof emails that look as if they are from Paypal. 3. Never send anything unless the funds are showing in your Paypal account balance, even if you are a new seller and subject to the new seller hold the funds would still show in your balance but have pending by them. 4. Do NOT send anything to an address that is not the buyers Paypal registered address. 5. Do not be fooled by you so called buyer and "Paypal" telling you that you either have to >>> a. Send the item and provide a tracking number BEFORE the funds show in your balance. b. You have to pay the buyers shipping agent via western union or moneygram OR buy Itunes vouchers or tokens for varying reasons before his payment is credited to you. 6. Do not accept payment for sales using the family / friends option. 7. Remember sellers send invoices and not buyers so if you get an invoice "marked as gift / paid" and saying it won't show in your balance for 24 hours or that your payment can't be the subject of a chargeback.....its a scam. If in doubt come here and ask and also read up on Paypals seller protection first so you can risk assess your transactions. ... View more

@Ibrah3m    As you have not added your country to your community profile or said in your post then we can't help at the moment (Paypal varies a lot country to country). ... View more

@Robert346    As long as you paid using goods/services and NOT friends/family then you will have buyer protection and can do this.............. How do I open a dispute with a seller when a purchase goes wrong? You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item •You receive an item but it’s significantly different than the description on eBay or on the seller’s website By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement. These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you. To open a dispute: 1.Log in to your PayPal account. 2. Click on the transaction and use the resolve a problem option at the bottom of that details page. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute https://www.paypal.com/webapps/mpp/first-dispute DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND. If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you. ... View more

@duffsters  Chinese Web Sites or on Facebook easy to spot so buyer beware. 1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth. 2. No contact telephone number............if you click on contact the most you will get is webmail or an email address. 3. No company address information. 4. Great looking items at bargain prices that turn out to be tat. Chinese firms are clever, as soon as you open a dispute for non receipt they despatch the tat item and provide a tracking number so the dispute is closed. Then when you get the tat you can't re-open that dispute or a second one so you may lose out. Hopefully your seller does not do that but if they do then if you funded your paypal payment via a credit card then try a chargeback.  ... View more

@Balders002    Appeal. Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code. OR have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter. If that doesn't work then hopefully you funded your paypal payment via a credit card? If so then see if they will chargeback for you. ... View more

@Corkin1981    I know the link is not relevant but the correct phone number on it is. Best phone to sort it. https://www.paypal.com/uk/smarthelp/article/i%E2%80%99m-having-trouble-keeping-up-with-my-paypal-credit-payments---can-you-help-faq2904 ... View more

@Majdubay    Depends how you sent the funds ie which paypal option. Depends how you funded the payment. Depends if its showing as pending/unclaimed. Depends if its completed. ... View more

@Wadia767    If you mean your payment for a sale is pending then normally its released when tracking shows the item as delivered + 1 day. If its not sent with tracking then it can be up to 21 days. ... View more

@Nifras1st    The option to 'receive' paypal payments is sadly not available in your country. You can only 'send' payments for purchases. ... View more

@kernowlass What should I do? I want to remove it And when I try to linked to the old account told me the same Or thats mean I cant link it any more into the two accounts? ... View more

@Anabolic31    If you need to open a dispute for a 'guest buyer' transaction then you can....... 1. Phone Paypal customer services and see if they will open one for you OR 2. Contact your card issuer for a chargeback. ... View more

@abb1e    A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance. However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged. If he was not a close mate or family member you should never use that option as you are helping the seller to evade paying his paypal fees and negating your buyer protection at the same time. You would also not be able to open a dispute apart from one citing an unauthorised transaction but that would be automatically closed as you did authorise the initial payment. You also 'risk' having your account limited as using that option for purchasing goods is against Paypal rules. If you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment. ... View more

@pontes    Sadly they will do nothing. As you broke paypal rules by sending a payment for goods using the friends/family option then there is nothing they can do. You negated your own protection and sent the seller a ''gift'' of money. As such Paypal can't force someone to send a gift of money back again and as its not for payment for goods then they won't give you any personal information.   ... View more

@Lupanyx    1. You can report them for selling and requesting payment via friends/family BUT its also against paypal rules to send payments for items using that option so both accounts may be at risk of being limited.   2. If you funded your paypal payment via a credit card then contact your card issuer and see if they will chargeback for you.   3. Private legal action if available in your country maybe? ... View more

@MadanMortale    https://www.paypal.com/in/smarthelp/article/how-do-i-receive-paypal-payments-faq1750?app=searchAutoComplete ... View more

@ShadowLee11    No i asked which option you used to send the funds.   1. Good/services. 2. Friends/family. 3. Paypal.me business. 4. Paypal.me friends/family. 5.Money request. 6.Invoice. 7. Website.   ... View more

@Geb_3  How do I open a dispute with a seller when a purchase goes wrong? You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item •You receive an item but it’s significantly different than the description on eBay or on the seller’s website By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement. These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you. To open a dispute: 1.Log in to your PayPal account. 2. Click on the transaction and use the resolve a problem option at the bottom of that details page. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute https://www.paypal.com/webapps/mpp/first-dispute DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND. If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you. ... View more