kernowlass

Hey guys. I've opened up a file about them and contacted PayPal directly tru messenger. I've posted this subject to the representative and they send it upstairs. This is their last message Haifa 1:49 PM Thank you for your cooperation. I have just raised the situation with our protection service. Feel free to reply when you want and we will get back to you as soon as possible ... View more

@WearyTraveler    the information on these china websites or social media ads has been on this forum screaming SCAM for months before you placed your order. Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware. 1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth. 2. No contact telephone number............if you click on contact the most you will get is webmail or an email address. 3. No company address information. 4. Great looking items at bargain prices that turn out to be tat. Paypal does not PROTECT you, they give you 'some' buyer protection and its then up to you to risk assess your transactions. ... View more

@Cubancutie    Why is paypal ripping you off? You chose to buy from scam China websites or from a Social Media ad. All paypal did was process the payment as YOU requested. They also give you 'some buyer protection' but the onus is on you to risk assess your transactions.   If you opened a dispute for non receipt of item and lost because the seller sent a fake tracking number post back for more advice.  ... View more

@ByGrandPower    Its against paypal rules to open and use another countries paypal account. You can never verify it or use those funds. Plus the fact you are underage, well done on breaking so many rules in one go. ... View more

@konnta    Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware. 1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth. 2. No contact telephone number............if you click on contact the most you will get is webmail or an email address. 3. No company address information. 4. Great looking items at bargain prices that turn out to be tat. In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....(until this policy changes)... Paypal state this >> PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs. Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction. https://www.paypal.com/us/smarthelp/article/FAQ3544 You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card. ... View more

duplicate post. ... View more

@stich71303    If they did a chargeback directly via their card issuer then paypal has no say in it. The card issuer makes all decisions on behalf of their customer and all paypal can do is pass on any information from you on your behalf. ... View more

@RO1858  APPEAL To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. Check tracking in below link to see where it went. https://www.17track.net/en When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made. You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you. ... View more

Sam here. It will not allow me to put my card in to resolve ... View more

@Lledh    FEES are in paypals user agreement, go to legal bottom right of this page > select the user agreement for your country > fees. ... View more

@Salomao04    https://www.paypal.com/us/smarthelp/article/FAQ1344 ... View more

@ShazadB    Nothing to fix unfortunately, you have been banned from using paypal. ... View more

WOW...at first I was thinking I wrote your message while sleep walking...sounds exactly like MY sad sack story! I too ordered an engine hoist on Jul 9th for $99. Guess I should have known that price was suspicious. I started out speciousness about the price but pure frustration and desperation drove me to ordering this thing. When I did not get a confirmation email regarding my order (like ALL legitimate businesses do), I got really nervous - RED FLAG#1.  I called the number and got a Pediatric Orthodontist Clinic in IN! RED FLAG #2 .  The business address is in MI! RED FLAGS #s 3, 4, 5, 6...Were all the emails I sent and NEVER got ANY replies!  Even tried to set up an "account"... you guessed it...NO REPLY or EMAIL!!! Don"t know what my recourse is and whether or not PAYPAL will stand behind it's LOYAL CUSTOMERS and do what is right!?! ... View more

All they need to do is enable withdraws for me, it's not that hard so it shouldn't take too long that's why im beging so unpatient.  ... View more

I just had this same issue. Openened a dispute for an order with Banggood, who gave me a tracking number for something delivered in Germany, while I am in the Netherlands. Never got my order.   Paypal dispute was finally escalated on June 22, and to my astonishment was closed today in sellers favor. Even though the DHL tracking clearly shows a city and zipcode where delivery took place, which is in Koln, Germany. A completely different country!   So yes, it seems sellers can simply scam through paypal by providing a random tracking number that has a "delivered" status, no matter what the destination.   I've put in a formal complaint (there is no more phone number on the Paypal site) and will dispute with Amex if they do not resolve this. I've been doing about EUR 30k/year through my Paypal account for the past few years. You'd think they would value their customers. But in this case, they're just letting them be scammed. ... View more

That's one of the issues which is why i wanted to see if anyone has been through fraud and had some advice or insight. Customer service answers weeks after a question and im still not able to access my funds in my account. Just makes no sense. ... View more

Hi, I am having the same issue.  I have just setup a PayPal account, Nationality is UK , but when trying to add a uk bank account, it's asking for a routing number instead of a sort code.     Any ideas?   PayPals contact by text doesn't see to be available right now! ... View more

I REOPEND MY ACCOUNT 7 DAYS LATER SOMEONE TOOK CASH FROM MY PAYPAL REVIEWED AND DID NOT GIVE ME MY MONEY BACK IM CERTAIN SOMEONE HAS MY DETAILS ... View more

@MJB304  APPEAL To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. Check tracking in below link to see where it went. https://www.17track.net/en When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made. You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you. ... View more

@JudyKirk    How do I open a dispute with a seller when a purchase goes wrong? You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item OR service •You receive an item but it’s significantly different than the description on eBay or on the seller’s website By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement. These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you. To open a dispute: 1.Log in to your PayPal account. 2. Click on the transaction and use the resolve a problem option at the bottom of that details page. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND. If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you. ... View more

@nbolivar    You would never be able to use an illegally made underage account. If you are over 18 then paypal normally allow you to open a new paypal account and then you need to contact them to see if they will transfer across the funds for you to your new account, then you can withdraw them to any bank account/debit card you have added to that new account. But you won't be able to use any email address / bank account or cards linked to the permanently limited account. ... View more

@ribaawee    https://www.paypal.com/us/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987   https://www.paypal.com/us/smarthelp/article/faq3743 ... View more

@vicswrld    If you need to open a dispute for a 'guest buyer' transaction then you can....... 1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid) OR 2. Contact your card issuer for a chargeback. ... View more

@Mushegh88    https://www.paypal.com/au/smarthelp/article/what-if-i've-lost-my-mobile-device-faq441 ... View more

@Jyoti4567sahoo    You need to contact customer services to resolve any limitation OR account specific issues. Click help / contact bottom left of Paypal pages for options available for your country. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ... View more

@AditiStrider    Difficult to help if you haven't said what COUNTRY you are in. ... View more

@santhosh74     There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you. Click help / contact bottom left of Paypal pages for options available for your country. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. OR You could just close your business account (removing all subscriptions / financial info etc first) and open a personal one. ... View more

@vojtaulman1    Are you sure that email was from paypal and you haven't given your password details to a scammer? Did you log into your account normally and NOT from any link to change your password? ... View more

@Scott741    How did you send the money, which paypal option? Does it say completed / payment or sent next to the transaction? ... View more