I am disputing a transaction after seller refused to assist with the return/refund. Seller has 72 hour return policy (yes, 72 hours). The case has been open for 5 weeks and recently PayPal started asking me to provide my return shipping/tracking info. Well, seller is still refusing to accept the return so I can't ship it back and I don't have return shipping info, which is why I disputed in a first place. I keep responding to PayPal with my explanation, but they keep bouncing back to me with 'Please provide return shipping info'. It's been going on for over 2 weeks now. How do I get pass that? I submitted emails from the seller showing that they are not willing to resolve this issue. PayPal is clearly not reading my comments; and I think seller is misleading PayPal knowing that I can't return until I have return authorization along with shipping address, which seller is not providing to me. It's crazy. Please help.
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