Hi , I had raise a dispute / claim against Buyee (Tenso) on 12 Nov regarding on Item significantly not as described (SNAD) case. Please note the item is at Buyee warehouse and Buyee provide pictures to me which show something not i am purchasing. Since the item is not i purchase then is no point paying transportation fee to ship to me, which later i would require to send back to them. so i left the item in buyee warehouse while waiting for paypal verdict. After nearly 3 weeks of email and checking resolution center (even provide a police report), finally on 10 Dec i got update from paypal that Buyee agree to give me full refund with condition i return the item. Here is the screen shot of this email Then from here i meet 1 issue which i am unable to respond or click submit as they require a tracking number in order to so. So i did what a normal person would do . Call paypal customer service to submit the document on my behalf to indicate item is still sitting in Buyee warehouse. To my surprise , Paypal customer service hear half my intention before i could say anything , he change my case type to Item not received (INR) case without my permission and ask me wait for 7 days for reply. Which resulted the case to start back from point 0. In order clear my doubt on this action , i call the Paypal customer service 12 Dec, only to find my chances to get refund was overthrew by this action. With case now turn Item significantly not as described (SNAD) to Item not received (INR), which now making me under huge disadvantages and give Buyee upper hand to easily find fault in me. Since item was with Buyee and i didnt pay shipping because of Item significantly not as described (SNAD). Now Buyee can dimss my case claim which now turn to Item not received (INR). Basically it become 100% of me losing the case. Even Paypal customer service told me please select proper case type next time and not helping at all. The issue is not done by my action or i wish to change case. it was change by Paypal customer service without my acknowledgement. I only call on 10 Dec that time to ask how to submit document and can they submit on my behalf. Instantly this become my greatest regret in seeking help from Paypal customer service as i was so close in getting refund. As per now i was told to sit and wait for dispute team to provide final solution. The investigation will take 5 days to conclude. Can any paypal community here or paypal staff advise or help on this ?
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