I purchased an item in December which wasn't received until 2nd week of January. This was a custom built gaming PC which upon testing I found to be of poor quality and faulty. Main one being I cannot use it for anything as I encounter constant Blue Screen issues and crashes. Screws are missing from glass panel and PSU, PSU is upside down and the top magnetic dust filter it missing along with scratches on side and front.
After trying to contact the seller within the first 2 weeks (my right to a refund within 14 days under Consumer Rights Act 2015 if I'm correct) I was ignored and later found out the company has gone into administration. They sent automatic e-mail back in which it says to request funds back via original payment method as they cannot accept returns. I have since opened a dispute with PayPal as I used PayPal Credit for the order (36 monthly payments). I have provided multiple photos proving all of the faults with a detailed explanation on each.
My problem is that PayPal are requesting additional documents. They require a detailed report from a repair shop within 7 days which is not going to be cheap, and in all honesty I do not have the funds to accommodate for this. I purchased an item which is brand new, all faults were reported within 2 weeks and I'm now left with a 36 month plan and a faulty item that I cannot use. What are my options? I have tried to ask on Resolution Center but never receive a response and instead just automated bot ones that are no help.
Ideally I'd like to return the item and get a new one elsewhere, as this has clearly been rushed and skimped over with no care, however as the seller has gone into administration and will not reply to me or the PayPal Resolution Center I feel like I'm stuck. Do I need to take this outside of PayPal?
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