PayPal Community

The PayPal support also keep referring me to this page https://www.paypal.com/uk/cshelp/article/what-is-2-step-verification-and-how-do-i-turn-it-on-or-off-help167  but there are two problems with that. (1) the page says "Here's how to set up for 2-step verification for your mobile phone:" but I'm not interested in my mobile phone, it's when I'm using my desktop that I don't want to keep being sent texts to a phone that might not be near me. (2) Also that page talks about logging in with a browser and going to settings|security, clicking 'Update' next to 2 step verification and then clicking 'turn off'. But in my browser under settings|security, next to 2 step verification there is no 'Update', just 'Set up'. So presumably it isn't even set up in the first place (which is what I want so I don't get the annoying text) ... View more

Thank you, I had already seen that but it appears to only apply to using PayPal on a mobile phone. On the rare occasions I use PayPal on my phone then of course I'll have my phone with me and getting a text for 2FA isn't a problem. My question was how do I turn it off when I'm using my desktop computer, which is most of the time. Then it is a real nuisance having to run around the house to find where I left my phone, especially as the PayPal logon screen appears to promise to 'remember my device'. I have a static IP address, always use the same computer and browser and always have 'remember this device' checked but it doesn't seem to do so. Under trusted devices I can see my desktop machine listed nearly 20 times with 'remembered' against most of them, including the last one. I don't need 2FA when I always use the same machine in a private environment. PayPal live chat wasn't very helpful either as the menu/settings options they told me to alter were not showing on a desktop. Maybe they were only for a mobile phone as well. ... View more

Thank you for the advice. I'll try customer services if a real person answers. Since your reply I have also asked PP for an address via the RC, although I'm not convinced a real person is even reading my responses otherwise they would have seen my earlier comments saying I couldn't return it. Unfortunately, with respect to the other suggestions 1. I don't have a paypal phone 2. Live chat isn't live it's a bot (when it is available at all) and does not understand my query 3. I've already sent a message via my account but had no reply 4. I don't use facebook/twitter and at my age I wouldn't really know how to! ... View more