Your not getting it. I get a text message saying that a payment was declined. I click on the link in the text message and it opens up the Paypal App. If the subject is about a "payment being Declined" should that link take me directly to the issue at hand? I also get a email saying the same thing. Why don't the email tell me who the payment is for, who's trying to get payment, when I open the email? If Paypal only wants this information being told inside the app or on the Paypal website, it should be the 1st thing I see after I login. THE 1ST THING. Why? Because it is the main reason I'm on the app or the website. Maybe I don't want to pay who's ever trying to get my money. Maybe it's someone who isn't suppose to be even getting a payment and hacked my information. I think I would know instantly if I didn't recognize the name, right? WHO WAS DECLINED? I shouldn't have to look in 47.8 different places inside the app or 23.6 different clicks of the mouse to find out who tried to get money from me. It's a waste of my time when it's easy enough for Paypal to do the right thing and make it easier for me & i'm sure many others to find out this info and MOVE on with my day. "It's called CUSTOMER SERVICE". Companies like this should be making CUSTOMER SERVICE TOP PRIORITY!!! Not LAST ON THE LIST. All this dancing around this Paypal's App & Website frustrates people so much that many just give up and forget to try again and the matter never gets fixed. Chatting with someone from Paypal's foreign Service Reps who can't even understand the question wastes time as well. This needs to be addressed and fixed. Who is being declined because I don't have enough money in my account? WHO? Please give this to someone who can get this problem looked at and not someone who will toss this message in the virtual trash and forget I even complained about this. "DO THE RIGHT THING PAYPAL!"
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