PayPal Community

Hi @theblackbeltguy    Thank you for your post. I understand you would like to change the currency of your linked card. In this case, I request you to contact our support. You will find our contact details by clicking Help & Contact at the bottom of any PayPal page. You can also reach us on Facebook www.Facebook.com/PayPal or on Twitter @AskPayPal.   Thank you Manju ... View more

Hi @andyjourn     Thank you for your post and welcome to PayPal Community Forum. I am sorry to hear that you are having trouble authenticating your account to make a payment. Due to account security reasons, we do not have an option to send a verification code via email and it's sent via registered phone number. Please check with your phone service provider  if there is an option to activate International roaming for your phone number and to receive a text message. Alternatively, contact our PayPal support team and we would try our best to sort it out for you. You will find our contact details by clicking Help & Contact at the bottom of any PayPal page. You can also reach us on Facebook www.Facebook.com/PayPal or on Twitter @AskPayPal.   Thank you Manju ... View more

Hi @Nino_B    Thank you for your post. I certainly understand this must be concerning. I recommend you please advise your friend to do these basic troubleshooting steps:  1. Reboot the phone to refresh the network signal. 2. Clear phone inbox to ensure it is not full (for old phones with limited SMS capacity). 3. Check if there are any phone applications/settings that are filtering SMS. 4. Alternatively, you may ask them to swap the SIM to another phone to verify if the delivery issue is phone related. 5. If the issue still exist, they may need to contact their mobile phone carrier and ask them to turn on short-code text messaging as this could fix the issue.   Thank you Manju ... View more

Hi @Mahemood    Thank you for your post and welcome to PayPal Community Forum. I am sorry to hear that you are unable to login to your PayPal account. Generally this error occurs when our internal security system fails to authenticate. I recommend you please try after 48-72 hours and do not make any attempt within this time frame. If you still encounter with the same error, please contact our support. You will find our contact details by clicking Help & Contact at the bottom of any PayPal page. You can also reach us on Facebook www.Facebook.com/PayPal or on Twitter @AskPayPal.   Thank you Manju ... View more

Hi @karikarikari    Thank you for your post and welcome to PayPal community forum. I am sorry to hear that you had difficulty reaching our support team to cancel the payment. Please note, if the subscription was activated with the guest checkout, it is likely that the subscription is active with the card issuer instead of PayPal. Hence, please contact your card issuer to cancel the subscription.    Thank you Manju ... View more

Hi @Arya323    Thank you for your post. I understand you are concerned as the old phone number is being presented to authenticate while transacting on your PayPal account. Please note, if you updated the phone number recently, I recommend you to try again after 48-72 hours as it takes upto 72 hours to get refreshed in our database. If it's more than 72 hours since you had updated you phone number, please contact our support team to get it fixed. You will find our contact details by clicking Help & Contact at the bottom of any PayPal page. You can also reach us on Facebook www.Facebook.com/PayPal or on Twitter @AskPayPal.   Thank you Manju ... View more

Hi @Nutty062    Thank you for your post. I am sorry to hear that you are unable to send money from your PayPal account. I recommend you to login to your PayPal account and check your Resolution center to see if your account is limited. If yes, please follow these steps to resolve the limitation. If your account is not limited, it is likely that our internal security system might be stopping the transactions for security reasons. Please try again after 48-72 hours by clearing the cookies/cache in your browser/app and do not make multiple attempts within this timeframe.    Thank you Manju ... View more

Hi @marcusx    Thank you for your post and welcome to PayPal Community Forum. I am sorry to hear that you are having trouble with accessing your PayPal account since you are not receiving the verification code. Since you are trying to use your UK PayPal account, please ensure that your UK registered phone number has an option to receive the SMS in Portugal. If yes, follow these basic troubleshooting steps as most of the times following these steps would fix the issue.    1. Reboot the phone to refresh the network signal. 2. Clear phone inbox to ensure it is not full (for old phones with limited SMS capacity). 3. Check if there are any phone applications/settings that are filtering SMS. 4. Alternatively, you may swap the SIM to another phone to verify if the delivery issue is phone related. 5. If you're not receiving a text from us, you may need to contact your mobile phone carrier and ask them to turn on short-code text messaging. Depending on the transaction/activity you will receive one of 2 texts.   Thank you Manju ... View more

Hi @VisionCompany    Thank you for your post. I certainly understand this situation must be hard. Do not worry, to get this issue resolved, please contact our support team. You will find our contact details by clicking Help & Contact at the bottom of any PayPal page. You can also reach us on Facebook www.Facebook.com/PayPal or on Twitter @AskPayPal.   Thank you Manju ... View more