PayPal Community

Hi there tinkywinky,   If a duplicate payment has been made then you need to request a refund, you will need to contact the recipient of the payment and ask that they return the funds to you. Their contact information can be found on the transaction details page of your PayPal account. To view these details, please do the following: 1. Log in to your PayPal account at www.paypal.co.uk 2. Click ‘History’ near the top of the page. 3. Find the transaction you wish to be refunded and click the ‘Details’ link. 4. You will then see the ‘Transaction Details’ page where you will be able to view the name and email address of the Seller. 5. Email the recipient of the payment requesting a refund. Note: It is best to ask the recipient of the payment to use the ‘Issue Refund’, not the ‘Send Money’ feature. The ‘Issue Refund’ link is available within 60 days of receiving a payment. Using this link refunds the full amount of the payment back to your PayPal balance or card, depending on which payment method was used. Best of all, it’s free! Refunds to your credit card can take up to 30 days to process, depending on your credit card issuer.   I hope this information helps you Wayne ... View more

Hi there Tinkywinky,   If you have sent a payment and the payment has been cancelled, the funds may be on hold while they are processing from your bank account. If this is the case, the funds will be credited to your PayPal account between 5 and 7 working days from when you initiated the payment from your PayPal account.   You can check what funding option you used by going to the original transaction details page. When you are viewing this, you should see if a credit/debit card or bank account was used to fund your payment.   I hope this information helps,   David. ... View more

Hi tinkywinky,   You are absolutely correct. Both payments will be requested, one will remain on temporary hold until the funds complete from your bank account and the other payment will go to your seller. This process takes 5-7 working days.   I hope this helps Paula ... View more