PayPal Community

Hi @austineboord, Thank you for your post. I understand you have a concern regarding a declined payment. Please get in touch with your goibibo to clarify why your payment has been declined. If this is an issue from our end, then please clear the cache, cookies and browsing history of your internet browser and then try again. I hope this helps! Thanks, Girish ... View more

Hi @Tash26, Thank you for your post. I understand you cancel a subscription but which does not show up in the list of subscriptions. If you have cancelled your subscription successfully, then you might have received a confirmation email from us stating your subscription is cancelled. Please review your account activity page also to confirm the same. You can also get in touch with your merchant to clarify the same. I hope this helps! Thanks, Girish ... View more

Hi @Itzchhat, Thank you for your post. I understand you can't transfer money from Venmo account o PayPal cash card. May I know what is the issue you're experiencing when trying to transfer money from Venmo account to PayPal cash card? In the meantime, please clear the cache, cookies and browsing history of your internet browser and then try again. Also, try using different web browsers. Let us know the status and we are here to help you further. I hope this helps! Thanks, Girish ... View more

Hi @Cindyoppel101, Thank you for your post. I understand you're unable to deposit funds in to the game using PayPal. Please check if your account has any issues or you received an email stating your account has some problems. If your account has any issues, I suggest you to resolve them first. In the meantime, clear the cache, cookies and browsing history of your internet browser and then try again. Also, try using different web browsers. If the same issue persists, let us know with more information for further assistance. I hope this helps! Thanks, Girish ... View more

Hi @ohitspm, Thank you for your post. I understand you have a concern regarding the payment hold. Please know that whenever there is a payment hold, you will receive a notification regarding the release date. You will need to wait till the time frame gets over. Because releasing the payment holds is an automated process and it happens automatically by our internal security system. But you can also release your payment hold in another easiest way. If the buyer confirms the receipt of the item, then your funds will be released instantly. Here's how a buyer can confirm the receipt of the item: https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-receipt-of-an-item-faq4176 . Let me know if you have any questions. I hope this helps! Thanks, Girish ... View more

Hi @Sue651, Thank you for your post. I understand you're unable to transfer money from PayPal to bank account after deleting the existing UK bank account and adding the new one. I hope you have successfully linked a new bank account and it is confirmed with PayPal. If yes and you still experiencing an issue, then it might be due to any possible reasons. Please make sure your account is all fine and it is not restricted. In case there is a limitation, you will not be able to perform any action on your account. If there is no issue with your account as said above, then please clear the cache, cookies and browsing history of your internet browser and then try again. Let us know the status and we will assist you further. I hope this helps! Thanks, Girish ... View more

Hi @molnaroliver, Thank you for your post. I understand you have a concern regarding money still not received after transferring it from bank to PayPal. Please know that when you add/transfer money from bank to PayPal, it takes 3 to 5 business days for the completion. The business days does not include weekends and banking holidays. You will receive a notification once the funds are added to your PayPal account balance. For more assistance on this and need more clarification, you can get in touch with our customer service team over the phone. You can find our customer service number on the "Help & Contact" section on the paypal.com website. Thank you. I hope this helps! Thanks, Girish ... View more

Hi @Nicolavarne, Thank you for your post. I understand your payment method is being declined. Please know that the payment method gets declined if the card issuer is having technical problems that prevent authorization of a transaction. I request you to check with your card issuer or bank to know what is the issue and if you can still use the card or bank to make a payment. If yes, please try again completing the transaction. In case the same issue persists, I suggest you to use a different funding source. I hope this helps! Thanks, Girish ... View more

Hi @nermpezerova, Thank you for your post. I understand you would like to know if you can receive payments to your business PayPal account without a bank account, credit or debit card linked to it. Please know that anyone can send you money using your email address and name and you will receive it in your PayPal account balance when the send. To receive money in to your account, your account should be successfully verified and email address must be confirmed. A PayPal account can be verified by linking a bank account and confirming it successfully. I hope this helps! Thanks, Girish ... View more

Hi @Gobigre, Thank you for your post. I understand you have a concern regarding paying for two separate items to one vendor. I would like to inform you that if both the items were purchased together, then only one transaction will be created for it. You can just pay your vendor the total amount of the transaction you see on their website. When you place an order, you will see the total amount you need to pay to your vendor. For more details and clarification, please get in touch with your merchant. You can find their contact details by going to your Activity and selecting the payment. Let me know if you have any questions. I hope this helps! Thanks, Girish ... View more