PayPal Community

Priya01 · ‎Feb-05-2023

Hi @dreambug01. Thanks for your post, I am sorry to know that you do not recognize the name in your account. You can change the name on your account on the web (up to 2 characters) if it's misspelled, and only once after creating your PayPal account. I would suggest you to login to the account and change the name as per your identity, it would take 3-5 business days to update your name. I hope this helps. Thank you- Priya.

Priya01 · ‎Jan-01-2023

Hi @Kei_Innit ! Welcome to PayPal community. I am sorry to know that you are facing login issues. It is best to contact us through PayPal website as we need to verify your account ownership. You can locate the support phone number by clicking on the "Help and Contact" link at the bottom of our website an then choosing the "password and account access" issues. Good Luck! - Priya

Priya01 · ‎Dec-03-2022

Hi @Sahan91. I am sorry to know that you are facing issues to access your account due to authentication. It is best to contact us through PayPal website as we need to verify your account ownership. Please click on contact us to gain access. I hope this helps. Thanks- Priya

Priya01 · ‎Dec-03-2022

Hi @lrvt. I am sorry to know that you are facing issues to access your account and send the money. It's best to contact us through PayPal website as we need to verify your account ownership. You can locate the phone number by clicking on the Help & Contact link at the bottom of the website www.paypal.com and then choose password and account access issue. I hope this helps. Thanks & regards- Priya

Priya01 · ‎Nov-28-2022

Hi @Temp20221127B. Thanks for your post. I am sorry to know that you are facing issues to access your account due to authentication. I would suggest you to check with the network service provider with regards to the latency in receiving the code. If you are still facing the issues please reach out to our customer support team by clicking on contact us at the bottom of PayPal page www.paypal.com . I hope this helps. Thanks- Priya

Priya01 · ‎Nov-12-2022

Hi @Temp20231003AC , I am sorry to know you are facing issues to verify your account and receive the payments. Please click on verify account to check if we need more information and also add and confirm your bank account to verify the account. I hope this should help. Thank you- Priya

Priya01 · ‎Oct-29-2022

Hi @Vasart . Welcome to the community forum and thanks for posting! I apologize for the inconvenience which has been caused while logging in to your PayPal account. When you move to a new country, you need to close your PayPal account and open a new account with your new address. Kindly call us on UK number to close the account. Here are the steps to get to the contact options: 1. Go to the 'Help & Contact' icon on the PayPal website. 2. Then click the 'Contact customer service’ link at the bottom of the page. 3. From here, click the 'Password and Account Access' option. 4. Then 'Login Problems'. 5. On the next page, you will see a 'Call Us' or 'Message Us' option to select. Thank you- Priya

Priya01 · ‎Oct-15-2022

Hi @voyeuse! I am sorry to know you are facing issues regards to the security of the account while logging in. There might be the possibility that you have enabled 2-step verification. Here’s how to disable 2-step verification at any time: Go to your Profile Settings. Click “Security” or “Login and Security” menu Select the link for 2-step verification Click Turn Off next to 2-step verification Click Done to disable 2-step verification. If you are still facing issues please contact customer services to resolve any account specific issues. www.paypal.com- Click help / contact bottom left of PayPal pages for options available for your country. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. I hope this helps! Thank you- Priya

Priya01 · ‎Oct-15-2022

Hi @PoppieR , Welcome to the community forum and thanks for posting! I apologize for the inconvenience which has been caused while logging in to your PayPal account. In this case, I would recommend you contact our customer support team by following the steps below to resolve this issue. Here are the steps to get to the contact options: 1. Go to the 'Help & Contact' icon on the PayPal website. 2. Then click the 'Contact customer service’ link at the bottom of the page. 3. From here, click the 'Password and Account Access' option. 4. Then 'Login Problems'. 5. On the next page, you will see a 'Call Us' or 'Message Us' option to select. You don't have to be logged in to use this feature. I hope this helps! Thank you- Priya

Priya01 · ‎May-15-2022

Hi there! I see you are referring to update your phone number and it seems you are facing login issue. In this case, I would recommend you contact our customer support team by following the steps below to resolve this issue. Here are the steps to get to the contact options: 1. Go to the 'Help & Contact' icon on the PayPal website. 2. Then click the 'Contact customer service’ link at the bottom of the page. 3. From here, click the 'Password and Account Access' option. 4. Then 'Login Problems'. 5. On the next page, you will see a 'Call Us' or 'Message Us' option to select. You don't have to be logged in to use this feature. I hope this helps!

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