PayPal Community

Hi @bert228,   Thank you for posting in the Community! Here is some information from our Help Center that will assist you with this further: How do I find a statement report of my PayPal transaction history or running balance?   I hope you find this information useful!   - Marina ... View more

Hi @HH011,   Thank you for posting in the Community. I understand how important it is to have this updated right away. You can find the steps to edit the tax rates in your PayPal account here.   I hope this helps!   - Marina ... View more

Hi @Pepe32,   Thank you for posting in the PayPal Community Forum! I'm sorry to hear about your situation. If the payments were declined on PayPal but the money was deducted from your bank, I would recommend contacting your bank directly for further assistance.   I hope the funds are returned to you shortly!   - Marina ... View more

Hi @luciaborba,   Thank you for posting on PayPal's Community Forum. I'm sorry to hear that you received a fake item. It's best to contact the seller directly to try to resolve the issue, but if you need PayPal to step in you can file a dispute.   I hope this is resolved for you quickly!   - Marina ... View more

Hi @TBBUK,   Welcome to the PayPal Community! I sincerely apologize for the inconvenience this has caused your business. The HTML code in your shopping cart buttons under the 'Postage' section determines the shipping costs added to a transaction. To offer free postage, you'd want to select 'Use specific amount' and enter 0.00 as the amount. I also recommend checking your settings through Wix as they have the option to add shipping costs to a payment as well.   I hope you find this information useful!   - Marina ... View more

Hi @Margalique,   Welcome to the PayPal Community! Based on the information you've provided here, it sounds like you might have received a fraudulent email. I have included some information from our Help Center on how to address this issue further: How do I know if an email is from PayPal and how do I report a spoof email?   I hope this helps!   - Marina ... View more

Hi @elle49,   Thank you for posting in PayPal's Community Forum. I can understand how a notification like this can cause concern and would like to help in any way possible. When a case is filed on PayPal stating an item is significantly not as described, we reach out to the merchant for their response. If the merchant disagrees with the claim, we may need evidence from the buyer to prove the claim. In some cases, we may ask for a non-biased, independent report from a third party about the condition of the item to further investigate the issue.   I hope you find this information helpful!   - Marina ... View more

Hi @Vayda,   Welcome to PayPal's Community Forum! I can understand the concern an email like that can cause. From what you've described, it sounds like that might be a fraudulent email. I have included some additional information from our Help Center that can assist you with this issue further: How do I know if an email is from PayPal and how do I report a spoof email?   I hope you find this information useful!   - Marina ... View more

Hi @josephpault,   Thank you for posting in the Community. I can certainly understand the urgency to access your funds. I recommend checking your PayPal account to ensure the bank is confirmed. Please note that the personal information your bank has, such as your name, must match the name on your PayPal account. If all of those details are up to date and you're still running into issues, it would be best to contact us directly for this to be reviewed further. Here's a Help Center article with a bit more information on the process: How do I transfer money to my bank account?   I hope this is resolved for you soon!   - Marina ... View more