PayPal_Marina

PayPal_Marina · ‎Jun-18-2021

Hi @Loreal13, Thank you for posting in the Community. I'm sorry you were having trouble uploading information for your claim. In this situation, it would be best to contact us directly for further assistance. Our Message Center provides you with the option of uploading documents and speaking with a teammate to ensure they get added to your case. I hope this is resolved for you quickly! - Marina

PayPal_Marina · ‎Jun-18-2021

Hi @N1no1, Welcome to PayPal's Community Forum! I'm sorry to hear that your funds were not transferred instantly. If there's an issue with the transfer, we typically notify you by email. Since you've mentioned receiving a notification that the transfer was successful, I have included some information from our Help Center that might assist you with this further: Where’s the money I transferred to my bank account? Why did the withdrawal to my bank account fail? I hope you receive the funds soon! - Marina

PayPal_Marina · ‎Jun-18-2021

Hi @Baguio, Thank you for posting in the Community! I understand the importance of receiving a payment and would like to help. Here is some information from our Help Center that might assist you with this further: How do I verify my PayPal account? I hope you are able to fully verify your account soon! - Marina

PayPal_Marina · ‎Jun-18-2021

Hi @Stwrljones317, Those are great questions! Since PayPal Credit is a virtual line of credit, we do not offer physical cards. You can use PayPal Credit as a payment method anywhere PayPal is accepted. However, please note that motor vehicles are ineligible for the Purchase Protection that we offer. I have included a few Help Center articles with a bit more information: Does PayPal cover my purchase if there's a problem? What is PayPal Credit and where can I use it? I hope you find this information useful! - Marina

PayPal_Marina · ‎Jun-18-2021

Hi @deehavelkova, Thank you for posting in PayPal's Community Forum! I'm sorry to hear that you didn't receive the funds after 3 days. Please keep in mind that it can take 3-5 business days for PayPal to receive the money from your bank. Here's a Help Center article with more information: How do I add money to my PayPal account from my confirmed bank account? I hope the transfer completes soon! - Marina

PayPal_Marina · ‎May-27-2021

Hi @Saivardhan133, Thank you for posting in the Community! If you only see one small deposit on your bank statement, you may need to contact your bank to verify what the amounts were. Some banks may combine the two amounts into one transaction. Once you have that information, you can confirm the bank by following the steps here. I hope this helps! - Marina

PayPal_Marina · ‎May-27-2021

Hi @Navinkumaar, Welcome to the PayPal Community Forum! I'm sorry you're having trouble adding a bank to PayPal. Here are some Help Center articles that may help: How do I link an India bank account to my PayPal account? Why can't I add a bank account to my PayPal account? I hope you find this information useful! - Marina

PayPal_Marina · ‎May-27-2021

Hi @sudeepkundu0000, That's a great question. Yes, PayPal accounts in India can still send and receive international goods or services payments. You can find more information about this here: Can I use PayPal to receive payments from Indian customers? Can I send personal payments to a friend or relative using my PayPal account? I hope this helps to clarify things a bit more. - Marina

PayPal_Marina · ‎May-27-2021

Hi @Nainish, Thank you for your reply. If you have concerns about a specific transaction, it would be best for the recipient to contact us directly so that this can be reviewed further. They are also welcome to reach out to us by sending a private message on Facebook or a DM on Twitter. - Marina

PayPal_Marina · ‎May-27-2021

Hi @mihinthika, Thank you for posting in the Community. I'm truly sorry to hear about the unauthorized activity that occurred. If the account has been closed, I recommend contacting our Customer Support team directly for further assistance with reporting this. You are also welcome to reach out to us by sending a private message on Facebook or a DM on Twitter. I hope this is resolved for you quickly! - Marina

PayPal_Marina · ‎May-27-2021

Hi @Saleemm70, Thank you for posting in the PayPal Community! We are always looking for ways to expand our product and service availability, but at this time we do not offer service in Pakistan. You can find a list of countries where we currently offer services here. If you're located in Bahrain, you can find the steps to add a credit or debit card in our Help Center. I hope you find this information useful. - Marina

PayPal_Marina · ‎May-27-2021

Hi @Rwfeath92, Thank you for posting in the Community. I'm sorry to hear about your situation. If you've already completed a payment to resolve the negative balance, it is likely that the second transfer will cause a positive balance in your PayPal account. It typically takes 3 - 5 business days for PayPal to receive money from a bank. If the issue hasn't been resolved after that time has passed, it would be best to contact us for further support. I hope this helps! - Marina

PayPal_Marina · ‎May-27-2021

Hi @Ultimate_kagune, Thank you for posting on PayPal's Community Forum. I'm sorry to hear that you're having trouble sending and receiving funds. Here's some information from our Help Center that might assist you with this further: How do I receive PayPal payments? How do I send payments using PayPal? I hope this helps! - Marina

PayPal_Marina · ‎May-27-2021

Hi @Avy0, Thank you for posting in the Community! Each PayPal account is set up to follow the regulations of the country it is registered in. Regrettably, you'd be unable to change the information on PayPal to a different country. If you're having trouble closing your account, please contact us for further assistance. I hope you find this information helpful. - Marina

PayPal_Marina · ‎May-27-2021

Hi @valami, Thank you for posting in the Community. I can understand the concern about your transfer, but it typically takes 3 - 5 business days for PayPal to receive money from a bank. I don't recommend adding financial information to PayPal unless the bank or card is registered to you. If your name on PayPal needs to be updated, you can find the steps to request a name change here. I hope you find this information useful! - Marina

PayPal_Marina · ‎May-27-2021

Hi @MiniNinja, Thank you for posting in the Community. I'm sorry to hear that a recent withdrawal did not go through as intended. You can find a breakdown of all of our fees here. I have also included a Help Center article that you might find useful: Why did the withdrawal to my bank account fail? I hope this helps! - Marina

PayPal_Marina · ‎May-27-2021

Hi @Kenneth_Kamotho, Thank you for posting on PayPal's Community Forum. I can certainly understand the urgency to access your funds and would like to help. It sounds like you are referring to a payment hold. I have included some information from our Help Center about this process and what you can do to release the payments sooner than the 21-day timeframe we usually provide: My payment is on hold. Why is this happening? I hope this helps! - Marina

PayPal_Marina · ‎May-27-2021

Hi @mauirams_1981, Thank you for posting in the Community. I'm sorry to hear that you're still waiting to receive the funds from a recent withdrawal. Transfers to a bank typically take 1 - 5 business days to complete. Since you've mentioned it's been over 5 business days, I have included some information from our Help Center that may assist you with this further: Where’s the money I transferred to my bank account? Why did the withdrawal from my PayPal account to my bank account fail? I hope you find this information useful! - Marina

PayPal_Marina · ‎May-27-2021

Hi @Hamoodhameed, Welcome to PayPal's Community Forum! I'm sorry you're running into issues linking a card. I have included a few Help Center articles that you might find useful: How do I link a debit or credit card to my account? Why can't I add my credit or debit card to my PayPal account? I hope this helps! - Marina

PayPal_Marina · ‎May-27-2021

Hi @alynott1, Welcome to the PayPal Community! It sounds like you may have purchased an item using our guest checkout feature. That just means that PayPal processed the payment with the financial information you entered because you didn't log into your account directly. We always send an email confirming the purchase and providing an option to create a PayPal account if you haven't already. I apologize for any confusion this has caused, but I hope this helps to clarify things a bit. - Marina

PayPal_Marina · ‎May-26-2021

Hi @Nainish, Thank you for posting in PayPal's Community Forum. That's a great question! Currently, PayPal accounts created in India can only receive international goods or services payments. If there is no currency conversion involved, the US account won't be charged a fee to send that type of payment. However, you can find a breakdown of any PayPal transaction fees for receiving the payment here. I hope you find this information useful! - Marina

PayPal_Marina · ‎May-26-2021

Hi @bert228, Thank you for posting in the Community! Here is some information from our Help Center that will assist you with this further: How do I find a statement report of my PayPal transaction history or running balance? I hope you find this information useful! - Marina

PayPal_Marina · ‎May-26-2021

Hi @HH011, Thank you for posting in the Community. I understand how important it is to have this updated right away. You can find the steps to edit the tax rates in your PayPal account here. I hope this helps! - Marina

PayPal_Marina · ‎May-26-2021

Hi @Pepe32, Thank you for posting in the PayPal Community Forum! I'm sorry to hear about your situation. If the payments were declined on PayPal but the money was deducted from your bank, I would recommend contacting your bank directly for further assistance. I hope the funds are returned to you shortly! - Marina

PayPal_Marina · ‎May-26-2021

Hi @luciaborba, Thank you for posting on PayPal's Community Forum. I'm sorry to hear that you received a fake item. It's best to contact the seller directly to try to resolve the issue, but if you need PayPal to step in you can file a dispute. I hope this is resolved for you quickly! - Marina

PayPal_Marina · ‎May-26-2021

Hi @TBBUK, Welcome to the PayPal Community! I sincerely apologize for the inconvenience this has caused your business. The HTML code in your shopping cart buttons under the 'Postage' section determines the shipping costs added to a transaction. To offer free postage, you'd want to select 'Use specific amount' and enter 0.00 as the amount. I also recommend checking your settings through Wix as they have the option to add shipping costs to a payment as well. I hope you find this information useful! - Marina

PayPal_Marina · ‎May-26-2021

Hi @mblumenfeld, Thank you for posting on PayPal's Community Forum. At this time, we don't offer the option to use the same link to send an invoice to multiple customers. This allows you to track the status of each PayPal invoice that is sent. However, you can create an invoice template that will allow you to add your contact information as well as the details about the services you are providing at the click of a button. I hope this helps! - Marina

PayPal_Marina · ‎May-26-2021

Hi @Margalique, Welcome to the PayPal Community! Based on the information you've provided here, it sounds like you might have received a fraudulent email. I have included some information from our Help Center on how to address this issue further: How do I know if an email is from PayPal and how do I report a spoof email? I hope this helps! - Marina

PayPal_Marina · ‎May-26-2021

Hi @elle49, Thank you for posting in PayPal's Community Forum. I can understand how a notification like this can cause concern and would like to help in any way possible. When a case is filed on PayPal stating an item is significantly not as described, we reach out to the merchant for their response. If the merchant disagrees with the claim, we may need evidence from the buyer to prove the claim. In some cases, we may ask for a non-biased, independent report from a third party about the condition of the item to further investigate the issue. I hope you find this information helpful! - Marina

PayPal_Marina · ‎May-26-2021

Hi @Vayda, Welcome to PayPal's Community Forum! I can understand the concern an email like that can cause. From what you've described, it sounds like that might be a fraudulent email. I have included some additional information from our Help Center that can assist you with this issue further: How do I know if an email is from PayPal and how do I report a spoof email? I hope you find this information useful! - Marina

PayPal_Marina

Re: Claims

Re: Instant transfer

Re: My account is noy yet activate

Re: PayPal credit question

Re: I sent money from my bank account to PayPal 3 ...

Re: Deposit

Re: Adding bank account

Re: my Paypal Account is unable to receive payment...

Re: Paypal transfer fee

Re: my account has been hacked, Payments made and ...

Re: Add credit card

Re: PayPal withdrew for same payment twice

Re: Not able to send or receive funds

Re: Accidentally set up different country zone for...

Re: Add money

Re: Receiving Money

Re: Holding my Payments after 7 days

Re: Paypal

Re: Help

Re: Activate

Re: Paypal transfer fee

Re: Statement download

Re: VAT breakdown on receipt is wrong!

Re: Payment got declined and money was taken out o...

Re: fake item

Re: URGENT why is paypal adding shipping

Re: Invoices request link

Re: Help

Re: report must be filled with a Law enforcement a...

Re: Payments