PayPal_Marina

Hi @Alrub and @michael_178,   I'm sorry to hear that you've both experienced unauthorized activity on your account. I know that can be a scary and frustrating situation. As @kernowlass mentioned, the best thing to do is to contact our Customer Support team for assistance. If you're having trouble contacting us during business hours or by using the support options available on our website, I'd recommend sending us a private message on Facebook or a direct message on Twitter. I hope this is resolved for you quickly!   - Marina ... View more

Hi @geetkaurs,   Thanks for taking the time to share your post. I understand how concerning it would be to see a payment debited without receiving a confirmation email from PayPal. If the transaction doesn't appear in your PayPal Activity, you might want to reach out to the merchant to check if the order went through. If not, I'd recommend contacting your financial institution directly to report the deduction. They may have placed the funds on a temporary hold. I hope this is resolved for you soon!   - Marina ... View more

Hi @chicken_run34,   Thank you for posting your question in the Community. It certainly would be frustrating to have trouble intercepting a package because of an incorrect shipping address. After a package has been picked up by UPS, I'm afraid PayPal and ShipStation no longer have the ability to modify the shipment details. That type of change would need to be done by contacting the carrier directly. I'm sorry to hear that UPS has been unable to assist you in this matter.   - Marina ... View more

Hi @transition,   Thank you for posting your question in the Community, and congratulations on gaining charitable status. You can confirm your charity's PayPal account by completing a few steps on our website. Here's some information that should guide you through that process: How do I become a Canadian PayPal Confirmed Charity? How much does PayPal cost for nonprofits and charities? How will I know if PayPal has confirmed my account as a charity account? I hope you find this information useful!   - Marina ... View more

Hi @Vmarina,   Thanks for taking the time to share your post. I'm truly sorry for the frustration you've experienced with this transfer. If it's been over 5 business days, you can request a trace on the funds by contacting our Customer Support team directly. When a trace is completed, we usually send you an email with a reference number you can provide to your bank that will help them locate the funds. If you're having trouble reaching a teammate through our website, feel free to send us a private message on Facebook or a direct message on Twitter for assistance. I hope this is resolved for you soon!   - Marina ... View more

Thanks for clarifying that, @Temp20220615B.    I know situations like this can be scary, and I want to ensure I guide you in the right direction. It sounds like your card number was compromised and used on our platform to complete a payment. When that happens, you won't have the option to dispute the charge through your PayPal account, but you can contact our Customer Support team for this to be further investigated. If you haven't already done so, please report that the card has been compromised to your financial institution directly as well.    I hope this is resolved for you soon.   - Marina ... View more

Hi @marylucyangelet,   Thank you for posting your question in the Community. If you've fully paid off your Pay in 4 loan, any refunds issued by the merchant would go back to your PayPal account balance. If you're unable to locate your refund, it would be best to contact our Customer Support team for assistance. I hope you find this information useful!   - Marina ... View more

Hi @Addie4,   Welcome to PayPal's Community Forum! I'm sorry to hear that you've lost your ID. I know that would cause some concern. It sounds like you're being asked to supply information to verify your identity. In that case, there are a few alternative documents you can supply. Here's a Help Center article that should guide you through that process: What kind of documentation can I provide to remove my account limitation?   I hope this helps!   - Marina ... View more

Hi @Temp20220615ab and @Kiarra1,   That's a great question. The good news is that you are eligible to earn 3% cash back when you use the PayPal Cashback Mastercard to send money to other PayPal users on your PayPal account. Please note that there are fees associated with sending money using a card. You can find the Rewards Program Terms at the bottom of this page. I hope you find this information useful!   - Marina ... View more

Hi @akrho10, That's an excellent question. If you're referring to a dispute, you can find the case details in the Resolution Center by clicking on the case ID. If you're referring to an account limitation, you can visit the Resolution Center and select Go to Account Limitations for more information. It's best to use the PayPal website instead of the app to ensure you have full functionality when viewing the Resolution Center.   I hope this helps!   - Marina ... View more

Hi @Gaston655, Welcome to PayPal's Community Forum! I'm sorry to hear that you're having trouble receiving payments. It sounds like you may be referring to a PayPal.Me link. If so, I've included some information from our Help Center that might assist you with this: How do I receive money with PayPal.Me? How do I confirm my email address?   If you're still running into issues after reviewing those articles, it would be best to contact our Customer Support team directly. I hope this is resolved for you quickly!   - Marina ... View more

Hi @Temp20220615,   Thank you for posting your question in the Community. I can understand how that would cause some concern. Based on what you've described, it sounds like you're being asked to complete an additional security challenge to log in. To help prevent unauthorized access, our internal security system reviews every action for patterns or unusual activity. For that reason, we typically recommend logging in from a secure internet network using a familiar device and avoiding VPNs or public Wi-Fi.   Phone numbers aren't always compatible with our system, and you may run into issues if you're using a prepaid phone or VoIP service. If the phone number on your account isn't visible when you're prompted to complete the challenge, that usually means we're unable to send a code via SMS to that number. You'd be asked to add a different one to complete the verification, but please keep in mind that the name and address associated with your PayPal account must match what appears on your phone billing statement in order for our system to send the text. This prevents any random number from being added to the account. If you continue encountering issues receiving a text to your phone, it would be best to contact our Customer Support team directly.   I hope you find this information useful!   - Marina ... View more

Hi @canselmi,   Welcome to PayPal's Community Forum! I can certainly understand your concern. Customers can send you payments using the email address or phone number associated with your account, but in some cases, they may just want a way to get in contact with you if something goes wrong with the sale. With that being said, we do provide education on our website for common scams to look out for. What are common scams and how do I spot them? Scams on Craigslist and Other Classifieds Websites Minimize your losses with Seller Protection I hope you find this information useful!   - Marina ... View more

Hi @yamarjeet288,   Thanks for taking the time to share your question. I know it would be concerning to see a payment deducted when you didn't receive the service from the merchant. In that situation, it would be best to contact Vultr directly. If they are unable to help, you can file a dispute through your PayPal account. I hope this is resolved for you quickly!   - Marina ... View more

Hi @mooseacres, Welcome to PayPal's Community Forum! I can certainly understand wanting to use your bank account. At this time, PayPal accounts in New Zealand can only use their PayPal balance or a card to send money. If you haven't already done so, I'd recommend linking your debit card instead. I apologize for any inconvenience this has caused.    I hope you find this information useful!   - Marina ... View more

Hi @boomhauer,   Thanks for your post. I'm sorry that the shipping charge wasn't added to one of your orders. For account-specific assistance, I'd recommend contacting our Customer Support team directly for this to be further investigated.   I hope this is resolved for you quickly!   - Marina ... View more

Hi @Thommo77,   Thank you for posting your question in the Community. I'm sorry to hear that the merchant cannot find your order in their system. In that situation, you can file an "Item Not Received" dispute, which doesn't require a refund date to investigate. Here's a Help Center article that should guide you through the process: How do I open a dispute with a seller? I hope this is resolved for you quickly!   - Marina ... View more

Hi @dugfreez,   Thanks for posting your question in the Community. That certainly would be frustrating to experience, and I'm sorry to hear that this has been going on for 2 days now. If you're unable to create and pay for your shipping labels, I'd recommend contacting ShipStation directly for assistance. I hope this is resolved for you quickly!   - Marina ... View more

Hi @Shellamadre, Thanks for your post. I'm sorry you're running into issues converting your balance to another currency. Depending on how you want to withdraw your funds, there may be a minimum amount required. For example, GCash requires at least 500 PHP to Cash In. If you've completed all of the steps in our Help Center to convert the funds into Pesos and you're still unable to withdraw the balance, I'd recommend contacting our Customer Support team for assistance.  I hope this helps!   - Marina ... View more

Hi @rychist,   Welcome to PayPal's Community Forum! I know it would be disappointing to have a payment reversed when the order is time-sensitive. I apologize for the inconvenience this has caused. All transactions processed through our platform are subject to review to ensure they comply with global regulatory requirements and our User Agreement. The factors used by PayPal to mitigate risk are considered proprietary information and aren't disclosed publicly. If the risk involved is to high, the payment would be refunded, which means PayPal also misses out. I'm afraid there isn't a way to avoid these types of reviews because they help us keep PayPal safe and secure for all of our users. I hope you find this information useful.   - Marina ... View more

Hi @RoiTheBoi,   Thank you for posting your question in the Community. I understand how important it is to have access to your money and would like to help. From what you've described, it sounds like you're hitting our internal security system when trying to link a bank. It checks for any unusual factors to help protect your account and sometimes temporarily blocks certain actions. It often helps to clear your cache and cookies, log into PayPal using a secure internet network, and avoid using VPNs or public Wi-Fi. If you're still having trouble after trying those troubleshooting steps, it would be best to contact our Customer Support team directly for assistance. I hope this is resolved for you quickly!   - Marina ... View more

Hi @ghostpants101,   Welcome to PayPal's Community Forum! At this time, there isn't an option to withdraw money from an FTX account to a PayPal account. I appreciate you sharing your feedback about the services you'd like to see in the future.   - Marina ... View more

Hi @virtuatekken,   Welcome to PayPal's Community Forum! I can understand your concern if the card issuer doesn't match what you see on your PayPal account. Our system is designed to show the issuer's information based on the card number that was entered. I'd recommend trying to add the card details again to ensure everything is correct.   I hope this helps!   - Marina ... View more

Hi @thesolebroker,   Thank you for posting your question in the Community. To apply for Reference Transactions, please contact our Customer Support team for assistance. We'd be happy to help!   - Marina ... View more

Hi @samehseko and @AquaTerra,   Thank you for posting your questions in the Community. I'm sorry you're both running into issues withdrawing funds to a card. I'd recommend reviewing the link @kernowlass shared first, as it does provide a lot of information about what could cause withdrawal issues in certain countries. I have also included an additional Help Center article that has some troubleshooting steps: Why can't I transfer money from my PayPal account?   I hope this helps!   - Marina ... View more

Thank you for getting the ball rolling on this, @kernowlass!   Hi @Tyrese989,   I'm sorry to hear that the recipient is having trouble accessing the funds from your payment. From what you've described, it sounds like the transaction went through successfully. In situations like this, it would be best for the recipient to contact PayPal directly for assistance with locating their money. If you purchased something using the Goods and Services option and they have not fulfilled the agreement, you can file a dispute through the Resolution Center as well. I hope this is resolved for you quickly!   - Marina ... View more

Hi @Joye27,   Thank you for posting your question in the Community. I apologize for the confusion this notification caused. If you're enrolled in Direct Deposit or have the PayPal Cash Card, PayPal recently sent out a notification about a change to the routing account number that will be used. This change will allow our customers to have Direct Deposit 2-Day Early Access. I hope you find this information useful!   - Marina ... View more

Hi @Buyandsell1,   I can understand your disappointment with the outcome of your claim, and I'm very sorry! It sounds like we need to take another look into this with you. If you haven't already done so, you can request an appeal. If you run into any issues opening an appeal through the Resolution Center, please contact our Customer Support team directly for assistance. I hope this is resolved for you quickly.   - Marina ... View more

Hi @TaelorCadle,   Welcome to PayPal's Community Forum! I can understand how frustrating it would be to not have PayPal Credit as an available payment method after getting approved, and I'm sorry that was your experience. From what you've described, it sounds like you may be running into our internal security system. Depending on the risk associated with some transactions, not all payment methods will be available. When that happens, you would be prompted to use a different payment method, or you can try your payment again at another time.     - Marina ... View more

Hi @Temp20220208z,   Welcome to PayPal's Community Forum! I'm sorry to hear that you're having trouble transferring your funds. You can find the requirements to Cash In using GCash here. If you need further assistance after that, feel free to contact our Customer Support team. I hope this is resolved for you quickly!   - Marina. ... View more