PayPal_Megan

Hello @ASHRAF7575,   Welcome to the Community!   I apologize for the frustration you're dealing with.    Please be sure that the country selected on the PayPal website is set to Canada. You can change this by clicking the flag button at the bottom of any PayPal page. I would also suggest clearing your cache and cookies, trying from a different browser, or trying from a different device.   If that still does not work, you might need to contact us.   You can reach us by selecting "Contact," at the bottom of any PayPal page.   I hope this is resolved soon!   -Megan S. ... View more

Hello @mpume_69,   I understand your concern.   If there is certain information required to release your funds, those requirements will need to be met before that can occur.   You may want to reach out to our Customer Support by selecting "Contact," at the bottom of any PayPal page.   I hope this is resolved for you soon!   -Megan S. ... View more

Hello @Enzo999,   Welcome to the Community!   Sorry about the negative experience you've had.    The option to appeal your claim may be gone as that option is only available for ten days after the decision is made.   You may need to look into alternative dispute options or you can contact us by selecting "Contact," at the bottom of any PayPal page.   I hope this is resolved for you soon!   -Megan S. ... View more

Hi @Faybonacci,   You can check all PayPal Fees on our fees page.   Thanks for being part of the PayPal Community!   -Megan S. ... View more

Hello @Leahtsimmm,   For assistance with your PayPal Credit line, you will need to contact Synchrony Bank.   Best wishes!   -Megan S.     ... View more

Hey there @Engelchen2 and @006marwin,   Thanks for being members of the PayPal Community!   If you're not seeing certain payment methods as options at checkout, then that funding source may not be eligible for that transaction.   You can see more information about payment declines here.    If you still have issues with your payment, you can reach out to us by selecting "Contact," at the bottom of any PayPal page.   Best wishes,    -Megan S. ... View more

Hello @mjcdesignmuseum,   Welcome to the PayPal Community!   I definitely understand your frustration.   You can view your payment history by going to the Activity section of your PayPal account. There is a search bar feature that allows you to enter the name, email, or phone  number of the contact you're trying to view. You can also download an activity report from your account.   I hope this helps!   -Megan S. ... View more

Hi @xhelan131,   Thanks for being part of the PayPal Community!   I do apologize for the trouble you're facing.   You may want to clear your cache and cookies or try another browser to complete this. If you're using the mobile app, I suggest trying the same action from a computer or another device.    If you still run into issues, please reach out to us  by selecting "Contact," at the bottom of any PayPal page.   I hope this is resolved for you soon.   -Megan S. ... View more

Hey @reckitralph0,   Welcome to the Community!   In some cases, you may need to register your billing address with the issuer of the gift card.   You can find more information on using gift cards with PayPal here.   Best wishes,   -Megan S. ... View more

Hey there @ProtectParadise,   Thanks for being a member of the Community!   To set up a nonprofit account with PayPal, you need to confirm your Charity account.   All information on Charity accounts can be found here.   I hope this helps!   Best wishes,   -Megan S. ... View more

 Hello @xxajayy and @Dibyaranjan7,   I'm sorry that you are running into issues with adding a bank.   The Help Center article provided by @kernowlass has helpful information on potential reasons why your bank could be getting declined.    If you still need assistance, you can reach out to us us by selecting "Contact," at the bottom of any PayPal page.   Thank you!   -Megan S. ... View more

Hi @Goodguy5,   Welcome to the Community!   I definitely understand your concern.   Has your friend checked the status of the payment from their transaction details in their PayPal account? That way you can determine the reason for the payment being unsuccessful.   There are no known issues that would prevent sending payments from an account in Vietnam to Australia.    If your friend is unable to complete the payment, they can reach out to us by selecting "Contact," at the bottom of any PayPal page.   I hope this is resolved for you soon!   -Megan S. ... View more

Hey @Stuartggg,   Sorry to hear that you're having trouble accessing your information.    When you click the link in your email, you should be redirected to your PayPal account. You will need to view your Reports page in your activity. You'll be able to download any completed statement reports from there.   I hope this helps!   -Megan S. ... View more

Hello @MagnificentDonu and @006marwin,   It's definitely important for you to receive any payments sent to you.   It sounds like you're dealing with unclaimed payments. Payments can be unclaimed for a few reasons but the most common reasons are: Your email address hasn't been confirmed. The email address was entered incorrectly by the sender.  The linked article above will list additional reasons payments go unclaimed.    You may want to check to ensure you have a confirmed email address. I also recommend reaching out to the sender of the payment and having them check the details of the payment.    Unclaimed payments will be reversed and cancelled once the payment has been in an unclaimed status for 30 days.    I hope this helps!   -Megan S.       ... View more

That's great, @Mburu_wa_Kamau!   Thanks for being a part of the PayPal Community!    -Megan S. ... View more

Hello @bertasz,   Here are some common reasons why a bank can't be added.   If you have still run into issues, you can reach out to us by selecting "Contact," at the bottom of any PayPal page.    Thanks for being a part of the Community!   -Megan S.   ... View more

Hi @Macca81,     For issues regarding PayPal Credit payments or billing, you will want to contact Synchrony Bank for further assistance.    Best wishes,   -Megan S. ... View more

Hi @Wkn4aliving!   If your primary payment method is a bank account, not every transaction is eligible to use a bank account as a funding source. When a bank account is used, PayPal fronts the funds to the seller (to complete the payment instantly) and waits for your bank to process the money to us on the back end. Some examples as to why it would not be eligible, is if the payment is unusual/higher than your average transaction amount, or if a bank payment has been denied with previous orders. You may have to use an instant payment method, such as a debit, credit or prepaid card. I apologize if this causes an inconvenience.    - Megan S. ... View more

Hello @Rachelmc81,   Welcome to the PayPal Community!   It's great that you love using our Pay in 3 option and I'm sorry for the difficulty you're having.   Pay in 3 / Pay in 4 is not available for certain merchants and goods. If you choose Pay in 3 as your payment method when you check out with PayPal, you will be taken through the application process and an automated decision will be made using our internal checks. Previous approval for Pay in 3 does not guarantee approval for future transactions. If Pay in 3 is not a given option at checkout then the payment is  not eligible for Pay in 3 at that time.  You can continue to checkout with PayPal as usual and will see Pay in 3 as a payment method when it is next available.   I hope that helps!   -Megan S. ... View more

@Kokni    Thanks for your reply.    If a toll-free number is not available on the contact page for your region, the cost of the call would be yours. As an alternative, you can send a PM (Private Message) to PayPal on Facebook, or a DM to @AskPayPal on Twitter.   -Megan S. ... View more

 Hi @Kokni,   Thanks for being a member of the PayPal Community!   I definitely recognize the importance of having your card linked to your own account.   When was your card removed from your friends account? It can take some time for our system to recognize a removal. It is also possible that your card may not have been successfully removed from your friends account.   If you still face difficulty with linking this card, please contact us by clicking "Contact," at the bottom of any PayPal page.   I hope this is resolved for you soon!   -Megan S. ... View more

Hello @N_S-A,   Thanks for being part of the PayPal Community!   I definitely understand your concern with this matter.   If you're unable to access your account at all and can't reset your password, you will need to reach out to our Customer Support for further assistance.   You can find our contact options by selecting "Contact," at the bottom of any PayPal page.   I truly hope this is resolved soon and wish you the best of luck!   -Megan S.     ... View more

Hello @MSP87,   Thanks for visiting the PayPal Community!   I'm sorry for any frustration you're feeling with this issue.    Are you needing to confirm your bank account? If so, you will be looking for two small deposits on your bank statement. Those two deposits are the values you will need to enter to confirm your bank and verify your PayPal account.    I hope this helps!   -Megan S. ... View more

Hello @Selena_D,   Welcome to the PayPal Community!   I'm truly sorry to hear about the experience you've had with this purchase.    Filing a dispute is the best way to report a merchant to PayPal and every dispute filed against a merchant is recorded and monitored. We do reviews often and do take appropriate actions with sellers that have a high dispute rate. You can also report fraudulent websites or online stores outside of PayPal   If you have already filed a dispute, please check your Resolution Center for the case status and appeal options.   I hope this helps point you in the right direction. Have a great day!   -Megan S. ... View more

Hi there @Addjak,   Thanks for being a member of the PayPal Community.   I definitely understand your concern!   Here are the steps you need to donate to a fundraiser set up with an organizations through PayPal.    If you're wanting to send money to an individual account as a gift or donation, you will want to send a friends and family payment to that person.    I hope this answers your question and that you have a nice day!   -Megan S. ... View more

Hello @gmailquestion13,   Thanks for visiting the Community.   I'm so sorry to hear that your email was hacked - that's definitely very concerning!   Are you still able to log in to your PayPal account at the moment? If so, I would suggest signing in to your PayPal account and changing the primary email address for your account and removing the compromised email after you confirm the new one. I also highly suggest changing your PayPal password once you change your email address.    If you're unable to sign in, please do give us a call so we can assist you with securing your account. You can reach us by selecting "Contact" at the bottom of any PayPal page.   I hope this helps and wish you luck!   -Megan S. ... View more

Hi @illudota,   Thanks for visiting the PayPal Community!   I definitely understand why you'd feel frustrated with this.   It sounds you might need to confirm your bank account. Payments can only be sent using a bank account once the bank has been confirmed. Payments made using a debit or credit card can be sent without confirming the bank or that specific card, so I can see why you'd be confused!   Once you confirm your bank, you should be able to send payments from there.   I hope this helps and that this helps to resolve your issue!    Have a great day!   -Megan S.     ... View more

Hello @saloskh and @Cortezelias2012,   Thanks for being a part of the PayPal Community!   I know how upsetting it can be when you're unable to log in to your account and I'm sorry you're running into this issue.    It sounds like you may having trouble with a security challenge when attempting to sign in. If you haven't done so yet, please be sure to add a phone number to your account so that we may send you confirmation texts for verification purposes. If you're signing into your account from a computer, I recommend attempting to access your account using the PayPal Mobile App where One Touch might be activated.   You can also clear your cache and cookies, try a different browser, or sign in from a more trusted device or location.   If you still experience difficulty signing in, you may need to give us a call for assistance. You can find all contact options by selecting "Contact," at the bottom of any PayPal page.   I truly hope that everything is resolved for you soon.   -Megan S. ... View more

Hey there @JoyeCaley,   Welcome to the PayPal Community!   I can certainly see why this would be a concerning thing to receive and I'm sorry this happened.    Do you remember if you ever opened a PayPal Credit line of credit when you signed up with us? If so, you may want to search your email for anything we may have sent you about your PayPal Credit account.    If you had an outstanding balance on your PayPal Credit account, it is possible it would have been sent to an outside collection agency after a certain period of time. Since PayPal Credit is operated by Synchrony Bank, you will need to reach out to them for assistance with any PayPal Credit inquiries. You may also need to reach out to the collections agency directly for more details.   Our PayPal Customer Support would be unable to access information on issues related to PayPal Credit, but they would be able to determine whether you ever had an active PayPal Credit line on your account. You can reach out to us by selecting "Contact," at the bottom of any PayPal page.   I do hope you're able to get this taken care of as soon as possible!   Have a great day.   -Megan S. ... View more