PayPal_Megan

Hi @Monroei,   Thanks for being part of the PayPal Community.   When an account is limited, there are certain steps that need to be completed to resolve your limitation. You will want to visit your Resolution Center for the details on what needs to be provided. Once you complete the necessary steps, your limitation will be reviewed.   I hope this helps!   -Megan S. ... View more

Good question @Apheti_14,   This question was answered in another Community post that you can find here.   I hope this helps!   -Megan S. ... View more

Hello @himig888,   I understand there may be some confusion with your automatic payment preferences.   Your default payment method in your PayPal Wallet is the preferred method of payment for all general payments and purchases. Automatic Payments have a preferred funding source that can be selected for each Automatic Payment agreement. You can change your payment method for specific payment agreements that will be used if your balance can't fund the payment.   I hope this clears up your question.   Have a great day!   -Megan S. ... View more

Hello @TE5LA,   I can see why this would be a concern.   It sounds like this payment was only an Authorization rather than a completed payment.  An authorization is an agreement between you and the seller to purchase an item for a set amount. The seller then needs to capture the funds and remove them from the financial instrument. PayPal doesn't have the ability to cancel that agreement or dispute it until it completes.    If the payment did not complete and was cancelled by the merchant, then there would not be any way for us to dispute it as no payment took place.    Here is some more information on Authorizations.   I hope this helps clear things up!     -Megan S.  ... View more

Hello @masht,   That's a great question!   We do not send out physical statements for the PayPal Cash Card in the mail, but you can always view your Cash Card transaction history from your PayPal account.    I hope this helps!   -Megan S. ... View more

Hello @Confusedkk,   Thank you for being a part of the PayPal Community.    PayPal Credit is a virtual line of credit and does not have a card that can be linked to the PayPal Credit limit at this time.   We appreciate suggestions and are always looking for ways to improve our business.   Thank you,   Megan S. ... View more

Hi @lailailai,   Thanks for being part of the PayPal Community!   When you add money to your PayPal Cash Card, the funds are deposited into your PayPal balance which can then be withdrawn to your linked bank account. The funds won't go directly to your bank account until you withdraw them.   I hope this answers your question. Have a great day!   -Megan S. ... View more

Hello @santbiju,   I understand the concern with this matter. If you don't have a PayPal account and made a purchase using PayPal with a card, then it sounds like you used the Guest Checkout option.    You can learn more about the Guest Checkout feature and what to do in this situation in this Help Center article.    I hope that this helps!   -Megan S.  ... View more

Hi @disarttruespiri,   Thanks for reaching out to the PayPal Community.   Money can only be sent to your account in the primary account currency on that account. Here is how to transfer your balance into another currency.   I hope this helps!   -Megan S. ... View more

Hi @decosiss,   Thanks for reaching out to the PayPal Community.    I understand your concern. If the payment was sent to your PayPal account and is pending on the senders side, then the payment would still show up in your PayPal account as pending. Unless your email is not confirmed, you should be able to see any pending received payments. You might want to advise the sender to screenshot the payment activity so you can confirm that it was sent.    I hope this helps!    -Megan S.  ... View more

Hello @popoma,   Thanks for joining the PayPal Community.    I definitely understand the frustration with pending received payments. Here is a Help Center article with more information on pending payments.    I hope this helps!   -Megan S.  ... View more

Hi there @Debbou,   Thanks for joining the PayPal Community.   I do not recommend accepting payments with eBay with any method not approved by eBay. Please work with eBay to discuss what they will allow on their platform as far as using PayPal on eBay.   Thank you!   -Megan S. ... View more

Hey @Oscarman221,   Thanks for being a part of the PayPal Community.   Here is a useful Help Center article about Direct Deposit timeframes.    I hope this helps!   -Megan S.  ... View more

Hi @Puck349 and @Alyssawalker845,   Thanks for reaching out to the PayPal Community!   Here is all the information you need about ordering or replacing a card with PayPal.    I hope this helps!   -Megan S.  ... View more

Hello @junerigsby,   Thanks for being a part of the PayPal Community.   I'm sorry that you're having trouble locating a payment. Here is how to view your PayPal activity for up to seven years. Please use this to locate your payment. I hope this helps!   -Megan S.  ... View more

Hi @davepet,   Thanks for becoming part of the PayPal Community.   At the bottom for any PayPal page, there is a flag at the bottom of the page. You can select the language of the page from there. You may also find this Help Center article useful.   We hope this helps.   -Megan S.  ... View more

Hello @MAXKUNZ,   Thanks for joining the PayPal Community.    I understand your concern. Payment reviews are a standard process for certain payments that can be applied for many reasons. All payments are subject to review and we would be unable to determined a specific release time. I appreciate your patience and understanding.   -Megan S.  ... View more

Hello @Itsmemarielc,   Thanks for joining the PayPal Community.    For information on GCash and help with GCash, please refer to the PayPal GCash page here.  We hope this helps!   -Megan S.  ... View more

Hello @zeidy,   Thanks for posting in the PayPal Community.   I definitely understand the frustration with this. Please do contact us by selecting "Contact," at the bottom of any PayPal page.    Thank you!   -Megan S.  ... View more

Hi @pluto_ro,   Thanks for joining the PayPal Community.   Please review this Help Center article for more information! We hope this helps!   -Megan S. ... View more

Hello @tgow94,   You can find more information regarding this here.    We hope this helps!   -Megan S. ... View more

Hello @melanie_drew,   That's a great question!   We just implemented the ability to pay your bills using PayPal! You can find more information here: Pay Bills With PayPal. We hope this helps!   -Megan S. ... View more

Hi @Alina1996,   Thanks for joining the Community.   I'm sorry for the issue you're dealing with. Please refer to this Help Center article for more information. Please try all of the suggestions from there. If you still run into issues, I suggest trying another bank.    I apologize for any frustration.   -Megan S. ... View more

I apologize @macovana,   That number is not a number that would be recognized in the PayPal system. If you received a refund for a purchase made using PayPal as a guest, then an email would still be sent to the relevant email confirming a refund. You may want to check your eBay transaction history to locate the refund on the specific eBay purchase.   Thanks!   -Megan S. ... View more

Hello @simplerhym,   Welcome to the Community.   I understand your frustration with this issue. Shipping label errors can be caused for a few reasons. A common trick to fix the issue is to ensure that the debit card linked to your account is up to date. You may also try unlinking and relinking the preferred card. It's also important to double check that the shipping address is inputted correctly. Shipping labels can also be purchased using our Multi-Order Shipping tool.   I hope this helps. Have a good day!   -Megan S.  ... View more

Hello @nlattif,   Thanks for taking the time to reach out to the PayPal Community.   I'm sorry that you're having trouble ordering a replacement card. Please review this Help Center article with helpful information and contact options to request a new card.   I hope this helps!   -Megan S. ... View more

Hello @Gregorysmit79,   Welcome to the PayPal Community.   I'm sorry to see you're having difficulty with an order. We'd be unable to determine the status of an order from the Community post. If you're having issues such as not receiving your item, then I would recommend filing a dispute with the seller and escalating it to a claim.   I hope that this helps and that this is resolved for you soon!   -Megan S. ... View more

Hello @xrantoa,   Thanks for reaching out to the PayPal Community.   I believe you may be referring to this ongoing promotion. The reward is only eligible to customers who sign up for their first PayPal account, add a payment method, and spend $15 or more on their first purchase. Please use the mentioned link for all terms and conditions.   I hope this helps!   -Megan S. ... View more

Hi @macovana,   Thanks for engaging with the PayPal Community.   I apologize for any confusion, but we would not provide a ticket number. Any number given related to a dispute or claim would be a case ID number and would begin with either PP-D or PP-I depending on the case type.   I hope that answers your question!   -Megan S. ... View more

Hello @omaralmoalla,   Thanks for reaching out to the PayPal Community.   I understand your concern. If you filed a dispute with PayPal and we requested for you to return the item, then once there is a return tracking number with confirmed delivery, we'll be able to process a refund. If the case was just recently escalated to a claim, then we allow ten calendar days for a response from the merchant. Once they respond, then we will begin the process of making a final decision. This Help Center article might be helpful as well. Please continue to monitor your email as any updates on the case will be sent to your email.   I hope this helps clear things up. Have a great day!   -Megan S. ... View more