Changing your password shows that a period [.] is acceptable, but will not let me use a period [.].

xhelan131
New Community Member

I was wondering if this is a known issue or not.  I have come up with a new password I would like to use for paypal that includes a period [.].  When I try to make the password, it says it is invalid, yet when suggesting symbols you can use, the period [.] is on the list.  When I remove the period from my password, it works.  Sort of frustrating.

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1 REPLY 1

PayPal_Megan
Moderator
Moderator

Hi @xhelan131,

 

Thanks for being part of the PayPal Community!

 

I do apologize for the trouble you're facing.

 

You may want to clear your cache and cookies or try another browser to complete this. If you're using the mobile app, I suggest trying the same action from a computer or another device. 

 

If you still run into issues, please reach out to us  by selecting "Contact," at the bottom of any PayPal page.

 

I hope this is resolved for you soon.

 

-Megan S.


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