I am new to Paypal. I transferred money to someone for a rack they sent me. I got the rack on 8/25/20 and transferred the money. It came out of my banking account on 8/26. However, the seller hasn't received it. They said it's on hold and I have to release it. On my side it says transaction "Completed" when I look at the transaction in the activity section of Paypal. Why would they not release the money when they have had it for 2 weeks? How do I get it released? I tried to contact Paypal, but there is no phone number and I left a message hours ago with no response. Very frustrated.
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