PayPal Community

Yea thats exactly what we have done after we received the ruling even we provide proofs.  We appealed the cases.  My point is under what circumstance Paypal would judge proofs provided is no good?  Our cases are we use Hong Kong Post to send items to Australia.  We dont know what carrier will take up the delivery once landed in AU.  We presume it's AU post.  But we asked Hong Kong post provide proofs that mails have been delivered.  And they did provide proofs to verify items have been delivered.  So in those dispute/escalated cases we provide delivery proofs note provide by Hong Kong Post.  And Paypal still judged "NO, the proof is no good".  This is just disappointing.          ... View more

It'll be best to message them and inform them to connect to their Disputes Team to provide the response. Might as well inform them at the same time your difficulty responding to the case. ... View more

From PayPal's perspective, to receive money or deposits, you just need to provide your account's email address and nothing else. Providing more info may just as well compromise the security of your account.. ... View more

After confiirmation of your bank/ verification of your account, that's only when your account will have its limits lifted, and technically, the sender of the payment/money, will have to process it again. If this has something to do with a merchant sending you money for a purchase, or receiving services from you, kindly communicate with them. Atleast, that's what I know that should be done but I know no other alternatives. ... View more

I understand the importance of this matter. It'll be best if you could communicate with the Team responsible for managing cases in Resolution Center. When cases are ongoing, you have 20 days to communicate with the other party, but if it cannot be resolved, the dispute Should have been escalated into a claim within 20 days after opening the case so PayPal can investigate it themselves. Appeal should also should have taken place within 10 days of the case closure. Message PayPal. ... View more

I understand the situation you're going with right now. Rest assured though, that as long as you had proof of its state before being shipped out, and the proof of postage, it should favoe your side. Aside from that, it'll be best to keep an eye on your Resolution Center when disputes are opened so you'll respond it time and for it not to close without your notice. It'll be best to communicate with Dispute Team of PayPal since usually, the item will be shipped back first before the refund takes place, only based on the Dispute Team advise. No refund or shipping the item back that should happen unless PayPal advised so during the Case. ... View more

I understand your situation. If you still remember your old email address and can still receive email from it, might as well re-add and confirm it as well so that you can receive the money. The money will be credited back to the sender after 30 days if it remained not claimed by you. Or, if sender cancelled the payment before you claim it. Yes they can do it as long as it remained pending on their end. Its best to coordinate with Customer Service while providing the old email address and the transaction ID from the buyer so you'll know what needs to be done. ... View more

Its USD withdrawing to a UK bank account so Money Conversions may apply. Based on my experience when I withdraw, maybe you'll have to convert it to GBP before you withdraw, or it'll automatically convert it during the process. ... View more