PayPal Community

@pachie    Don't send back anything to scammers, you'd just lose more money.   Contact customer service via chat in message center and get to live agent (type "need more help" when you get that prompt), then explain and argue your case, that seems to be the only way to get results. I got full refund without having to send what I got (worthless face mask, I ordered RC helicopter) back to Hong Kong. ... View more

Try contacting customer service again, chat in message center does work albeit slow. After getting to live agent yoou need to argu your case, you got worthless item and it's obviously a scam, PP knows about these because there are literally thousands of similar cases. Insist on an exception to returning the worthless item. I got my refund without sending crap back (to address that turned out to be bogus anyway) by convincing an agent to help appeal the case. ... View more

Sadly, that golf ball is, in PP's eyes, your order. Thus case closed. You need to contact customer service via chat in message center and get to live agent, then explain what happened and have the dispute changed to "item substantially not as described". Take photos of the junk you received, along with the packaging showing tracking number, as prove.   If seller then ask for return of item, don't do it, even if PP reimburse you up to $30 for return shipping cost, there is no guarantee the package will get delivered (return address could be fake). And PP won't refund till seller confirms receipt of returned item. In that case you need to asks for exception because the item is worthless and that it's an obvious scam. ... View more

There is a way to upload files using chat in message center, may have to get to live agent to get the paperclip icon next to message box. Can try email as redundant method <removed>   ... View more

If you did not receive your order then file "item not received" dispute then escalate to claim. If you did get something but not what you ordered file as "substantially not as described" and then escalate to claim. PP's dispute resolution process may or may not give you the result you expect (most likely not based on majority of stories here), but at least that's the first necessary step.   PP customer service is hard to reach but you can try; "contact us" at bottomo of page, then "message center". Start a chat, answer a few bot questions then type "need more help" when prompted to get to live agent. If first few agents are no help, keep pressing, that's the only way to get results.   Last resort is file claim with bank or credit card company that funded the transaction. Some had gotten refunds that way. ... View more

I'm not a laywer but common sense tells us that you can sue PP in small claims court even if yoou can't reach anybody at PP. (Otherwise anybody could avoid being sued simply by not answering the phone.)   I think in most jurisdictions it's a matter of filling in the required paperwork and a small court fee. ... View more

My personal favorite thus far is PP's ruling that a BBQ smoker (basically a charcoal grill), is "materially similar" to a face mask. Thus seller has fulfilled transaction to PP's satisfaction and buyer is scammed and case closed.   I'd like to see PP executives cooking meat using face masks (hold the meat with the mask and light a match?) ... View more

@kernowlass Yeah I guess you're right, PP has better things to do than trying to police this forum. Especially Dan Schulman, who is too busy making millions of tainted money (that's what I call money gained from illegal activities such as scamming), I sure do hope stating my opinion does not violate any fourm rules. BTW, how are things on the other side of the pond? ... View more

If someone hacked into your phone and/or PP account and made an unauthorized purchase, then you should file dispute with PP for "unauthorized transaction". Also file police report and any other reports to proper authorities. Have to convince PP that you were genuinely a victim of a crime.   Knowing PP's deceitful tendencies, I wouldn't be surprised if they got themselves covered with all kinds of fine print, but it's worth a try. ... View more

By far the most common is the classic bait & switch. Buyer would order from a website showing a cadre of item for sale, but regardless of what was ordered seller sends a worthless item. Naturally buyer files dispute but seller demands return of item, at buyer expense, before refund. Returning a package (usually to China) costs more than the original purchase price in most cases and of course buyer won't do it. Thus seller wins. PayPal's policy allows that to happen, repeated thousands of times over several years (earliest case I'd read is dated 2016, that's just me).   A variation of this scam is where the seller sends the trinket to another address in the same zip code as buyer but not the correct address. Buyer at first files item not received dispute but then seller provides tracking number and shows something was delivered and PP accepts that as seller fulfillment. If buyer appeals the burden is on buyer to prove he didn't receive item. The prove consist of internal shipping documents shippers won't provide. Usually buyer gives up and again seller wins.   I can go on and on. And you can read thru the threads here for good bedtime reading. Literally everyone knows PP is complicit with the scammers, offers zero purchase protection, and sometimes hand out rulings that are truly ridiculous, recently I read of a case where buyer ordered a metal bbq smoker, got a face mask, and PP, ruled that the buyer got what he ordered because the two items are "materially similar". It's sad and hilarious at the same time. And of course the victim wouldn't think it funny at all. That was a real case. ... View more