cancel
Showing results for 
Search instead for 
Did you mean: 

Refund a closed dispute

SOLVED
Highlighted
New Community Member

Refund a closed dispute

I raised a dispute over an item that was delayed in its delivery. The item arrived and so my dispute was closed. I have since arranged a return of the item but have not had the meony.

 

How can I re-open a dispute or raise a new one?

 

Thanks in advance for any help.

 

Richard

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Contributor

Re: Refund a closed dispute

PP doesn't allow closed cases to be re-opened. Need customer service to step in. Go to message center and start a chat, type "need more help" when prompted and wait for live agent, then explain what happened.

View solution in original post

3 REPLIES 3
Highlighted
Contributor

Re: Refund a closed dispute

PP doesn't allow closed cases to be re-opened. Need customer service to step in. Go to message center and start a chat, type "need more help" when prompted and wait for live agent, then explain what happened.

View solution in original post

Highlighted
Contributor

Re: Refund a closed dispute

Some one used my phone with out my knowledge and ordered a car seat with out my permission the resolution center looked at it and said it wasn't fraud and closed the dispute now here I am with no product and can't get no one to help me this person will not respond to e mails because he has the wrong email on his account all I want is a refund
Highlighted
Contributor

Re: Refund a closed dispute

If someone hacked into your phone and/or PP account and made an unauthorized purchase, then you should file dispute with PP for "unauthorized transaction". Also file police report and any other reports to proper authorities. Have to convince PP that you were genuinely a victim of a crime.

 

Knowing PP's deceitful tendencies, I wouldn't be surprised if they got themselves covered with all kinds of fine print, but it's worth a try.