Do not give up. The stupid company went back and forth with me, offered me partial refunds; and keep the product. My reply was the same, want my money back, and if they wanted their product back, send me a pre-paid shipping label, and it went on like that. I escalated it as best I could, and finally I got my refund.
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I kept pestering them via messages, and it worked. I got my refund, but it's a courtesy, because blah, blah, blah. Like I kept on saying, I'm happy to ship it back, the company just needed to email me a prepaid shipping label for the item, I would not pay to ship it back. Keep at it, folks. Bring up fraud and ask for a refund based on the fraud.
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They did that to me, and I just opened a new message. I keep asking to speak to a representative, too. Now they are saying the seller is offering me an $8 refund and I have to return the item, with up to $30 shipping reimbursed. I told them, they can email me a prepaid return label and refund ALL of my money. I keep repeating that. I keep repeating that they knowingly shipped me the wrong item, too.
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The XL pool is described as 160CM * 30Cm in sales receipt. They sent me the same tiny basin as it's described on package label. The company at first offered me 40% of my money back and to keep the item or send it back for full refund. I refused and said they needed to pay to ship back, and I wanted ful refund. Then they offered me 55% and to keep item or send back for full refund. I said no way, full refund, now, and send prepaid shipping label. I will see how they respond next before I escalate this up to paypal directly. Paypal sucks right now, because they won't answer the phone and talk to us, no matter what problem we say we have, they put us on hold and then hang up. They need to fix this.
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I got taken in by the dog pool one, too. The description is a 160CM by 30Cm and the one I got fits in a tiny flat mailer. No way it's a 160CM pool. I wonder how long it will take me to get this resolved with paypal. I emailed back my response to the open complaint to the company, but the ignore me over the size of this when I mention it.
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I got sucked in by the same scam. I have not rec'd my item and can no longer access the site with the tracking number. The pool dimensions on the order say PORTABLE PAW POOL - Teal / XL160*30cm, I would think that meant 160CM around by 30CM tall. I'm sure I will be fighting with Paypal about this transaction too.
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