PayPal Community

Hello there,   My PayPal personal account was limited some time ago; I am not here to dispute the limitation, I have accepted the reasoning and the consequences of it. However, I had money remaining in my PayPal balance when the limitation hit my account. I was informed after 6 months (180 days) I would be able to remove this money from my balance then my PayPal account would be locked permanently, again, I am okay with this.   The issue is, when creating the account I had a bout of paranoia surrounding the fact that people I received money off would be able to discover personal information about myself outside of my name, email and phone number. Thus lead to my decision to create a faux-named account with an equally faux-named email. The people sending me money knew that this wasn't my legal name and respected that anonymity was a priority of myself. Those who weren't comfortable with transacting without knowing my real name were either told it, once I felt that they were in any way harmful, or I recommended that we instead don't proceed with the payment. I was in no way forceful.   Now, although this faux-name might have been okay with the people sending me money, it isn't okay with PayPal - I assume. I can't imagine they'll let me take money out of an account in the name of "X" to a bank account in the name of "Y". Therefore, I wanted to amend this and now provide actual documents proving who I am and have my legal name amended on the account.   I first contracted the resolution team via the email, however, all I have received is automated responses. I carried on replying, as their correspondence instructed to, to eventual hopefully receive a manual reply. However, after receiving the same automated response twice in a row, I doubt that I'll be receiving a tailored response anytime soon.   That leads me here. I was wondering what I could do about this issue? I'm more than happy to provide any sort of legal document showing my true identity, proof of address and anything else that is required. But, I do not know how to go about this.   Please recommend the best course of action and thank you so much for your response.   Warmest Regards, J. ... View more

Hello there,   My PayPal personal account was limited some time ago; I am not here to dispute the limitation, I have accepted the reasoning and the consequences of it. However, I had money remaining in my PayPal balance when the limitation hit my account. I was informed after 6 months (180 days) I would be able to remove this money from my balance then my PayPal account would be locked permanently, again, I am okay with this.   The issue is, when creating the account I had a bout of paranoia surrounding the fact that people I received money off would be able to discover personal information about myself outside of my name, email and phone number. Thus lead to my decision to create a faux-named account with an equally faux-named email. The people sending me money knew that this wasn't my legal name and respected that anonymity was a priority of myself. Those who weren't comfortable with transacting without knowing my real name were either told it, once I felt that they were in any way harmful, or I recommended that we instead don't proceed with the payment. I was in no way forceful.   Now, although this faux-name might have been okay with the people sending me money, it isn't okay with PayPal - I assume. I can't imagine they'll let me take money out of an account in the name of "X" to a bank account in the name of "Y". Therefore, I wanted to amend this and now provide actual documents proving who I am and have my legal name amended on the account.   I first contracted the resolution team via the email, however, all I have received is automated responses. I carried on replying, as their correspondence instructed to, to eventual hopefully receive a manual reply. However, after receiving the same automated response twice in a row, I doubt that I'll be receiving a tailored response anytime soon.   That leads me here. I was wondering what I could do about this issue? I'm more than happy to provide any sort of legal document showing my true identity, proof of address and anything else that is required. But, I do not know how to go about this.   Please recommend the best course of action and thank you so much for your response.   Warmest Regards, J. ... View more