Hello there,
My PayPal personal account was limited some time ago; I am not here to dispute the limitation, I have accepted the reasoning and the consequences of it. However, I had money remaining in my PayPal balance when the limitation hit my account. I was informed after 6 months (180 days) I would be able to remove this money from my balance then my PayPal account would be locked permanently, again, I am okay with this.
The issue is, when creating the account I had a bout of paranoia surrounding the fact that people I received money off would be able to discover personal information about myself outside of my name, email and phone number. Thus lead to my decision to create a faux-named account with an equally faux-named email. The people sending me money knew that this wasn't my legal name and respected that anonymity was a priority of myself. Those who weren't comfortable with transacting without knowing my real name were either told it, once I felt that they were in any way harmful, or I recommended that we instead don't proceed with the payment. I was in no way forceful.
Now, although this faux-name might have been okay with the people sending me money, it isn't okay with PayPal - I assume. I can't imagine they'll let me take money out of an account in the name of "X" to a bank account in the name of "Y". Therefore, I wanted to amend this and now provide actual documents proving who I am and have my legal name amended on the account.
I first contracted the resolution team via the email, however, all I have received is automated responses. I carried on replying, as their correspondence instructed to, to eventual hopefully receive a manual reply. However, after receiving the same automated response twice in a row, I doubt that I'll be receiving a tailored response anytime soon.
That leads me here. I was wondering what I could do about this issue? I'm more than happy to provide any sort of legal document showing my true identity, proof of address and anything else that is required. But, I do not know how to go about this.
Please recommend the best course of action and thank you so much for your response.
Warmest Regards,
J.
