account login

dragonskin
Contributor
Contributor

I got two email both have their own PayPal account but I want to merge them. I tried to login to PayPal account A to close the account so that I can link the email to my PayPal account B then I'll keep account B. But then they need me to enter the card number to verify to login which I don't have anymore because I probably lost it and applied a new card which has a different number. The bank account is the same tho. So now I can't login to my PayPal account B. Anyone got solution to it? Cheers

 

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2 REPLIES 2

makiig
PayPal Employee
PayPal Employee
Hi Goodday @dragonskin I am hoping all is well. We do appreciate your time and effort contacting us through this difficult times. I sincerely ask for apology for any inconvenience that you're having a hard time logging in to your paypal account. I can only imagine how you feel right now that's why I've inserted a link that might be helpful for your query. Kindly follow the instructions on the link provided but if problems still persist feel free to chat with us by logging in to your Paypal account and go to Message center. You would see an option to chat with a representative. Or you may contact us through social media. Facebook (US) : www.facebook.com/paypal Twitter (US) : @AskPaypal https://www.paypal.com/us/smarthelp/article/how-do-i-change-my-password-and-security-questions-faq14...
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dragonskin
Contributor
Contributor

Hi there. The solutions suggested in the link require me to login to my account A which I can't because I can't go pass the verification that require my old card number. @makiig 

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