PayPal Community

Hi @ demonise00,   Thanks for reaching out to the PayPal Community for help. After reviewing your concern, it would be best to contact customer support directly for assistance with a funds transfer. If needed, you can reach customer support by clicking "Contact" at the bottom of the PayPal website and then "Call Us". Support is also available through Facebook instant message or Twitter direct message.   -Derrick  ... View more

HI @Hamzah007,   You should have the option to link a card by following the steps shown here. If the option is not appearing on our site, you may have to try clearing your cache and cookies through your browser settings, or attempt linking your card through a different browser/device. If the problem continues, please contact customer service directly for assistance. If needed, Customer Support can be reached by clicking Contact at the bottom of our website. They're also available through Twitter direct message or Facebook instant message.      - Derrick ... View more

Hi @karenone,   Thanks for reaching out for support. From the details you've provided here, you should have the option to remove your debit card as long as it's not being used for any pending transactions. It's possible there may be something we need to adjust from our end so it may be best to contact customer service directly for assistance. To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter. ... View more

Hi @erwin9911,   Thanks for reaching out for support. The steps to add funds from your bank to PayPal can be found here. Although not all banks can be used to add funds to a PayPal account.    -Derrick ... View more

Hi  @living_mg7,   I appreciate you taking the time to share your question with us. In regards to withdrawal issues, I recommend calling Customer Support here. Our phone support will be better suited to assist you with alternative withdrawal options since your account has been limited.    Thank you.   -Derrick ... View more

Hi @GenTT2020,   Thank you for posting your concern here in our Community. From the details mentioned, it sounds like PayPal's security system is stopping your payment from going through. When this happens, it's best to wait a few days and then try your payment again. If the problem continues after a few days, you may have to look into using another payment service outside of PayPal. For assistance with a payment issue, you can also contact Customer Support by clicking Contact at the bottom of the PayPal website.   -Derrick ... View more

Hi @SamanthaA2, Thanks for taking the time to post your concern here in our Community. With PayPal Pay in 4, it's very common to notice two charges for a particular order. If your payment method was a card, typically the card will be authorized for a certain amount which will lead to the first charge, and then the second charge will be the actual payment. The first charge or the authorization should fall off your bank account in about 1-3 business days depending on your card issuer. If more than a few days go by without the amount being refunded, it may be necessary to contact your card issuer for more options. -Derrick ... View more

Hi @ITC2005,   I appreciate your efforts and would like to call out that the "Money, banks, and card" section is the spot to update your preferred funding source, so it sounds like you may have already tried this. If PayPal balance isn't showing up, I recommend contacting customer support so that they can review your account further and determine why your balance isn't usable. Our support options can be found by clicking Contact at the bottom of the PayPal website.   -Derrick ... View more

Hi @marcos323s,   We appreciate your post, and to answer your question, it is still possible for the buyer to file a chargeback with their card issuer. While it is true that Family & Friends payments are not covered by PayPal, it's still possible that the buyer's card issuer may cover the transaction. In the event a chargeback is filed, we'll reach out to you through email with the details. Moving forward, it may be helpful to note that PayPal offers chargeback protection for payments received under Goods & Services.    -Derrick  ... View more

Hi @isayellin21,   I'm sorry to hear about your recent experience. It may be helpful to point out that only completed payments can be disputed. If you're unable to open a case, it's most likely because the transaction is still pending. If the amount isn't adjusted after the transaction completes, you should then be able to open a dispute.    -Derrick ... View more