Hi lamhuynh3008,
I'm sorry to hear you haven't received your transfer yet, and I understand how concerning this must be. When viewing the transaction in your PayPal account does the status show as completed? If so, have you tried contacting your bank to see if they can pinpoint the issue?
Derrick
... View more
Hi Stelian123,
In most cases, you won't have to take any action since refunds typically process automatically, however the timeframe can vary depending on the payment method used to complete the transaction. I recommend viewing the information found here to determine the status of your refund.
I hope this information helps,
Derrick
... View more
Hi janevarez,
I'm sorry to hear you're having a hard time linking your bank on our website. If you haven't done so yet, I highly recommend giving us a call for further assistance with linking your bank. If needed, our contact information can be located by heading over to our contact page at the bottom of our home page. We can definitely look into the bank issue further once you call.
Thanks,
Derrick
... View more
Hi eug1988, I'm sorry to hear about the mixup with the shipping address and I definitely understand your concern with having the item potentially shipped to the wrong address. Have you tried contacting the buyer to clarify what address the item needs to be shipped to? If the address is incorrect and the item hasn't been delivered just yet, you may be able to contact your shipper and "stop shipment" for the particular item. I hope everything works out. Derrick
... View more
Hi@Victory_Mei,
To try and help you with this, can you let us know if the payment shows as completed? If your payment was sent as Goods and Services, I recommend using the steps listed here https://bit.ly/2orpIjS to dispute the transaction. Please note that if the payment was sent as Friends & Family, the refund will be up to the discretion of the person who received the payment.
... View more
Hi @AdityaNagar,
May I know if you were you attempting to complete your purchase using your bank account or credit card? If so, have you tried speaking with your financial institution to see if they are possibly blocking PayPal purchases?
... View more
Hi @jason4b,
If you're looking to change the billing address for your credit account I recommend contacting our PayPal Credit department directly. You can locate the number for PayPal Credit https://www.paypal.com/us/webapps/mpp/paypal-credit/faq here. towards the bottom of this page, you'll notice a "Managing Your PayPal Credit Account" section where you can locate the best number to call.
... View more
Hi @funwin
I'm sorry to hear about the address issue you're experiencing with our service. It definitely sounds like there may be an issue with the integration between your website and PayPal. I believe this question would be better suited for our Product&Site support team since there are many different factors that could be causing the issue. I highly recommend giving us a call so that we can try and pinpoint the issue. You can locate our contact information by selecting the contact option at the bottom of our site.
Derrick
... View more
Hi @momz
I'm sorry to hear you're having some difficulties adding your bank. In regards to the issue that you're encountering you may want to try some basic troubleshooting such as clearing your browser's cache and cookies or attempting to add your bank through a different browser/device. If the problem persists then it would be best for you contact us directly by clicking the contact option at the bottom of our site.
Derrick
... View more