When you play, you purchase 'gold coin packages'. When I first disputed charges, I had written to the casino because they had locked my account. I asked why on support chat and they said it was because of the disputes and I had to cancel my disputes to be able to gain access again. Well I had millions of gold coins which I purchased but now can't get. I fought and fought trying to get my money back. I know it was fraud, they took thousands of dollars from me without my permission but no matter what, they always sided with the casino. So if you think about it, you purchase the gold coins with the CHANCE to win prizes. Now since my account was locked out I had no access to those purchased coins so therefore, what I bought, I can't get, they took them away by disabling my account. So this qualified at "Item Not Received". I sent proof to PayPal showing them my account was disabled, proof that I had gold coins still on the account, and proof they told me to cancel my disputes to get access again (blackmail). Only then did I finally get PayPal to do something. Again this company is fraud, double/tripled charged me without my knowledge, shows winnings that I don't recognize and are not in my bank account, and I'm now faced with a 1099-k because of their activity. That's an totally different topic but hope this helps anybody out there that has faced the evil side of this company.
... View more