Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
I have made two cashouts following all the required rules to send two forms of identification--drivers license and phone bill statement. I keep getting emails telling me I still need to do this. I keep sending and keep receiving autoreply confirmation emails they received. Plus you can logon into their site and see all activity which shows all the correspondences and the fact each one has an attachment and they aren't being handled. Now I have another email if I don't send in documentation my cashouts will be canceled. Upon reading it seems this has become a common issue with Chumba and they do not receive their money. I spent $4000 and have $2400 in cashouts to be returned. I want my money back as I fear this is a scam and I am **bleep**. Can I dispute they charges as Chumba is not acknowledging my cashout requests or my sending in required documentation to process.
My problem wasn't with cashouts but with double and triple charges that appear on your PayPal.
As for disputing and getting your money back, good luck. You can try but as soon as you dispute, the company will take all the gold coins your purchased away and closes your account. As you can see in the thread, it's really hard to prove yourself with PayPal. They just take the money and leave the customer in the cold.