unauthorised transaction- first look at the PAYPAL email when buyer sent payment,it should give you the buyer address and if it is eligible for seller protection-full or partial. if you ship to that address and it qualifies for seller protection,then it doe snot have to be delivered,as long as you can prove you have shipped the item to the address prvided by paypal. So in your case,you do not have tracking to show it has been delivered ,but you have proof you shipped so you should appeal.
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