PayPal Community

Hi there topmasterchief,   You should be able to send a personal payment from your balance to your new account without adding a UK card. It may be that your balance is not registered in the currency that you are trying to send the personal payment in and this is why you are being asked to add a card to send the payment.   In this case I would advise that you attempt to send the payment in the currency your funds are currently denominated in. The currency of a payment can be changed by using the drop-down menu on the 'Send Money' page.   Hope this helps!   Siobhan     ... View more

Hi there Mamainak,   It is free to send a personal payment using your PayPal balance or an Instant Bank Transfer. If you send a personal payment using a credit card however a fee will be applied.   Click here to view a list of our fees.   Hope this helps!   Siobhan ... View more

Hi there G_MaN,   Firstly, I am unsure why you cannot see the status of this sellers account- I have escalated this to our technical team to take a look into.   Regrettably we are unable to discuss specific details of another customers account. Being a large amount I would advise that you ensure that you are covered under our buyer protection policy when completing this payment.   PayPal Buyer Protection covers you for items that you have bought in the event that you do not receive your item, or the item is significantly not as described. You are eligible for PayPal Buyer Protection if:   You didn’t receive the item or the item is significantly not as described. You used PayPal, an eBay invoice or clicked the ‘Pay Now’ button to purchase the item. You paid for the item with one payment (items purchased with multiple payments are not eligible for Buyer Protection). The claim is for tangible, physical goods that can be posted and are not prohibited by PayPal. Payments for intangibles, services, licences and other digital content are not protected You file a dispute in your PayPal account via the 'Resolution Centre' within 45 days of the payment. If you cannot resolve the dispute with your seller, ask PayPal to investigate by escalating the dispute to a claim within 20 days of the date the dispute was opened To learn more about PayPal Buyer Protection and to see the full eligibility requirements, click ‘Legal Agreements’ at the bottom of any PayPal page, and then click ‘PayPal User Agreement.’   Hope this helps!   Siobhan ... View more

Hi there carpmanic,   Yes, I can confirm that this spoof email is still circulating. Thanks for forwarding this email to us and you should receive a response shortly!   Siobhan ... View more

Hi there zarazino,   PayPal is country specific so when you move to another country you need to close your old PayPal account and create a new account using your new address.    If you have addresses in both countries, you can keep your old PayPal account and create a new one, but only one of your accounts can be a Premier or Business account.   Hope this helps!   Siobhan ... View more

Hi there dave1968,   Unfortunately it sounds like you may have received a spoof email fraudulently asking you to send the item. PayPal will never ask you to ship an item before the payment is in your PayPal balance.   You can forward this email to spoof@paypal.com. For more information click ‘Safety Advice’ at the top of any PayPal page to learn more about phishing and online safety.   If you want clarification on this I would advise that you give us a call by clicking contact us at the bottom of any PayPal page.   Siobhan       ... View more

Hi there mozart999uk,   Your buyer will need to send the payment in GBP to avoid a currency conversion at your end. I understand they have a US account however they can still select to send a payment in GBP.    If you accept a payment in another currency e.g. USD and have it automatically converted to your preferred currency you will then pay the currency conversion rate.   For more information on our fees please click here.   Hope this helps!   Siobhan ... View more

Hi there mudpluggermark,   You can only cancel an unclaimed payment that has a ‘Cancel’ link next to it under ‘Order status/Actions'. If this link is not available this means the email address the payment has been sent to is registered to this sellers account but may need to be confirmed. In this case the seller will need to accept the payment. Your payment will automatically be cancelled if the seller does not accept it within 30 days of the payment date.   Hope this helps!   Siobhan ... View more

Hi there cherub30,   Hope you don’t mind but I have moved your post to here. I believe your are experiencing the same issue as above.   Hope this helps!   Siobhan ... View more

Hi there bayjohnandjay,   It sounds like there has been a dispute opened on this transaction through eBay, to refund this amount you will need to log into the resolution centre in eBay and issue the refund through the claim.    If you are unable to process the refund through the case I would advise that you contact eBay's claims department directly.   Thanks for posting!   Siobhan ... View more