PayPal Community

Hello, @marquisOrtolan!   Thank you for reaching out to us through the Community!   If you live in Canada, your account must be registered in Canada, as PayPal accounts are country-specific. However, if your nationality is Philipino but in your PayPal account it is Canadian, you can give our Customer Care a call and they will update it for you if you provide proof of identity. Here you can find a link with the contact page: https://www.paypal.com/smarthelp/contact-us.   I hope this information helps.   María.  ... View more

Hello, @Pennyc215!   Thank you for reaching out to us through the Community!   You can share your PayPal.Me link. You just need to create your link and share it with your customers. They can follow the link, enter any amount and you will receive the money in your PayPal account.  Here you can find all the information about PayPal.Me: https://www.paypal.com/paypalme/   I hope this information helps.    María.    ... View more

Hello, @Vineeshjoy!   Thank you for reaching out to us through the Community!    I'm sorry to hear you have closed your account by mistake. If you had money in it, the best to do is to create a new PayPal account, give our Customer Care a call and ask them to transfer the funds to the new account. Here you can find put contact page: https://www.paypal.com/smarthelp/contact-us.    I hope this information helps. Have a nice day!   María.  ... View more

I need the money ASAP it's for my family 😞 ... View more

Hello, @zingolingosa!   Thank you for reaching out to us through the Community!   I'm really sorry if your card was blocked. The best to do in this case is to give our Customer Care a call. The agents will review it and help you to sort it out. Here you can find our contact page: https://www.paypal.com/smarthelp/contact-us.   Best regards.    María.  ... View more

Hello, @Sara_kamal_90!   Thank you for reaching out to us through the Community!   I'm sorry to hear they are having difficulty sending you money. Please make sure you don't have any outstanding limitations on your account by checking on your Resolution Center. Also check if you have confirmed your email address (you can't receive payments if your email address isn't confirmed). You can also advise the person who is trying to send you the money to check their Resolution Center. If you both don't have any limitations, I recommend you to tell the other person to give our Customer Care a call. Here you can find our contact page: https://www.paypal.com/smarthelp/contact-us.    Best regards.  María.  ... View more

Hello, @Eva741! Thank you for reaching out to us through the Community!    Refunds depend on how you made the initial payment. Refunds always go back to the funding source that was used to make the original payment. If you paid by card or bank account, please note that it can take up to 10 working days (sometimes a little longer) for the refund to be reflected on your statement, as it depends on the processing times of the bank/card issuer. If you have paid by your PayPal balance, then the money stays in your balance and you can withdraw it to your bank account if you need it.   I hope this information helps. Best regards!   María.    ... View more

Hello, @ZombieNek0! Thank you for reaching out to us through the Community!    Welcome to PayPal if you are new. Regarding your question, you got it right! If you don't have enough money in your balance to make a payment, the system will take the remaining amount from your bank account/credit card. The system will ask you what funding source you would like to use to complete the payment.    Have a nice day!    María.      ... View more

Hello, @FinsUp13!   Thank you for reaching out to us through the Community!    I'm sorry to hear you are having difficulties with your balance. Make sure your friend had completed the payment correctly. If it shows as completed and it doesn't show in your balance, it could mean that you had a negative balance before you received the money. Please check your 'Activity' page.  Have a nice day!    María.  ... View more

Hello, @Teo201!   Thank you for reaching out to us through the Community!    I'm sorry to hear your money is on hold. Some payments are held for a maximum of 21 days to ensure that the buying and selling process is completed correctly. If you want to release the funds sooner, as you mentioned that you have provided a tracking number already, you can send the delivery note. This way we can verify that the item was delivered to the correct address. If you don't take action, the funds will be released automatically after 21 days. Once you create a good sales history with us, you will receive payments directly to your PayPal account and you will be able to have them instantly.   I hope this information helps.   Regards.    María ... View more