PayPal Community

Ok.  Thank you for replying, @PayPal_MariaI.   Is there any way of finding out from PayPal whether the email address is fake or not? ... View more

thanks sir i try to your asking point but issue not solve i call to paypal but the customer agent is not available i hear massage  please help us  ... View more

Hello, @Carlotech!    Thank you for reaching out to us through the Community!   Refunds depend on how you made the original payment. The money always goes back to the funding source that was used to make the payment. Whether you paid by card or bank account, usually, the refund could take around 5 working days. Please note that it may take up to 30 days for the refund amount to appear on your card statement, as it depends on the processing times of the bank/card issuer.   Best regards! María.  ... View more

Hello, @Alzzamik!   Thank you for reaching out to us through the Community!   If you click on this link, you can find the steps to confirm the reception of the item: https://www.paypal.com/smarthelp/article/faq4176.    I hope this information helps.   Regards, María.  ... View more

Hello, @caindenney!   Thank you for reaching out to us through the Community!   I'm sorry to hear your new account has been limited. I recommend you to give our Customer Care a call, so that the agents will review the account and help you to resolve the limitation. You can contact us by accessing to PayPal website, then you need to choose the flag of the country of your account at the end of the page. Next, click on the 'Help and contact' section.    Have a nice day.   Regards,  María.  ... View more

Hello, @_mqlk!   Thank you for reaching out to us through the Community. 🙂   I'm sorry to hear you are having difficulties while trying to add your card. The best to do in this case is to give our Customer Care a call. This way we will be able to verify your identity and help you to resolve the issue. In order to call us, please access the PayPal website and choose the flag of the country you have registered your account at the end of the page. Then go to the 'Help and Contact' section and click on 'Contact'.    I hope this information helps.   Regards, María.  ... View more

Hello, @ArikT!   Thank you for reaching out to us through the Community!    I'm sorry to hear the inconvenience you are having with your purchase. If you have opened the dispute you don't have to worry about this. We have to check that the parcel was delivered to the correct address. Just make sure you keep an eye on your Resolution Center and inbox in case we ask you to provide more information about this.    Have a nice day! María.  ... View more

Hello, @Niki51111!   Thank you for reaching out to us through the Community!    I'm sorry to hear your account has been limited. In general, in order to be able to withdraw the money, it is necessary to resolve the limitation first. To resolve it, go to your Resolution Center and follow the required steps. Once completed, agents will review your case and you will receive an email with the resolution of the case.    I hope this information helps.    María.  ... View more

Hello, @Cindy613!   Thank you for reaching out to us through the Community!    If you can't see the transaction on the activity of your account, it could mean that you made the payment using a guest account. You can give our Customer Care a call and the agents will file the dispute for you, don't worry :). Here you can find our contact page: https://www.paypal.com/smarthelp/home.   I hope this information helps.    María.  ... View more

Hello, @georgewitt!   Thank you for reaching out to us through the Community!    If you need to change the bank account number, the best to do is to delete it and add it again. Once it is added, you can set it as your default payment bank. Here you can find the steps to remove your bank account: https://bit.ly/2UElbOE, and here you have the steps to add it: https://bit.ly/3syRH0T.   I hope this information helps.  María.  ... View more