What most of you need to realize is that if Paypal makes their phone number too available, they open themselves up to excessive phone calls that could have easily been answered with the slightest amount of research. Think about it - keeping call centers staffed, providing training for employees, etc is not cheap. Have any of you ever worked in a call center? I'm willIng to bet that over 80% of your questions could be handled by using the tools on the Paypal site. It is much more cost effective for them to provide tools to answer most general questions than it is to post the phone number all over the website and telling customers to call with any questions. Paypal has over 100,000,000 customers. Wouldn't you think they'd try to do their best to cut down on phone calls when they have so many accounts to service? If every customer were calling Paypal with general questions that could easily be resolved, they'd have to charge more for their services, which you'd all complain about. Sure, some questions are very specific and deserve a live agent's attention. However, many questions on this board could easily be resolved by just using the tools that are in place. Have you even TRIED to find the phone number? I'm convinced that you haven't. All you have to do is log in to Paypal and click Contact Us. Really - it's that simple.
