"PayPal balance ACTION REQUIRED", can't figure what this charge is for, please help.

FitzoneTV
New Community Member

Paypal homepage shows I have a balance, it says, "PayPal balance ACTION REQUIRED -$ 9.44 USD Amount due to PayPal". I can't figure what this charge is for, please help.

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PayPal_Bindu
Moderator
Moderator

Hello @FitzoneTV,

 

Welcome to the Community Help Forum and thanks for posting!

 

I understand your concern about the negative balance reflecting in your PayPal account. I know this can be very concerning! Here's the possible reasons of the negative balance in your account :

 

You tried to make a payment using your bank account, but your bank was having technical problems or there weren't enough funds in your account to cover the payment.
A refund has been issued on your behalf to cover a buyer complaint.
A payment that wasn’t eligible for Seller Protection has been reversed.
An unauthorized payment has been made from your PayPal account.
You withdrew the payment before a dispute. The payment will be released back into your account balance once the dispute is resolved in your favor.

 

I recommend you to review the activity of your PayPal account to know the details of the negative balance. Here's are the steps to resolve the negative balance in your account. 

 

Hope this information helps you,

 

Bindu

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