Entered the verification code and the page said it was incorrect, now I can't use my card

em04
New Community Member

I was trying to verify my debit card for my account, so I went to look for the verification code, I found it and I entered in the verification field, however, when I pressed the confirm button it said that the code was incorrect, which I am very sure is no true at all, I went back and forth from my card's statement to the verification page to make sure, and yet it said the code was wrong. Now I can no longer link my card to my account because of this, I don't have any other so the only way this can be solved is that someone fixes this and I can re-link my card, and that this time the verification page works correctly. I hope this issue is solved soon.

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @em04

 

Welcome to the PayPal Community! I'm sorry to hear you've run into some issues confirming a card on your account. Our Customer Support should normally be able to help you the rest of the way on this one. They can be reached by clicking Contact at the bottom of the PayPal website.  They're also available through Twitter direct message or Facebook instant message.


Apologies for any inconvenience this has caused,

 

- Jon K


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