Credit reference agencies stating PayPal defaulted

[beelzebomb]

I am uk based. My credit reference agencies are showing my PayPal account as being defaulted for every month since last November 2022. It is not and payments are all up to date. Experian says it’s a PayPal issue. I reported it on Twitter, but 2 weeks on and no change - reported it again and now told it's a different department. So who do I ask to actually correct this error?

[beelzebomb · Accepted solution]

Sorted. Please ignore (or advise how to delete)

[Bubbleflower23]

This has just happened to me! Please can you advise how you managed to resolve?

[PayPal_Meghan]

Hello @Bubbleflower23, 

Thanks for joining the PayPal Community! 

I'm sorry to hear that your PayPal account shows defaulted on your credit report. If it's regarding your regular PayPal account due to a negative balance, I suggest referring to this Help Center article: What should I do if my balance is negative? If it's not negative, please reach out to Customer Support through one of the options in this article or by selecting 'Contact' at the bottom of any PayPal website. If your credit report shows a negative balance regarding PayPal Credit, you'll want to reach out to PayPal Credit directly. 

I hope this helps! 

- Meghan