transaction problem

[lulu155]

hello i sent money to my son in mexico and its in hold this never happened before any one with the same problem that knows how to unlock it or you think its the bank holding it money was already taken from my bank account thank you

[kernowlass]

@lulu155 

Did you send it using goods/services or friends/family?

[lulu155]

Hi, thanks, i sent it as a gift

[kernowlass]

@lulu155 

ok then do you mean its pending or on hold?

If pending is it just on your account or both accounts?

Is there a release date?

What currency did you send it in?