"There's a Problem Right now, we're not able to complete transaction"

[Somebodynew999]

Tried sending BTC to America's Poker Room using PayPal.  Keep getting an error : "There's a problem  Right now, we're not able to complete this transaction".  How do I fix this?

[Somebodynew999]

Bumping my own Post.  I see people are readying this.  Has anyone else gotten the exact error message?

[PayPal_Ayesha]

Hello @Somebodynew999,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having trouble with recent transaction. As per the information that you have shared, it seems like technical glitch on the website. In this case, you just have to clear cache and cookies or try using different browser or device to see if that works. If the issue still persist, kindly contact PayPal Customer Support Team so that our representative can make a note of the issue with account specific information and have the issue fixed. Kindly do not hesitate to reach out to Customer Support by sending a DM on Twitter or Instagram or a PM on Facebook. Support may also be reached by clicking 'Contact' at the bottom of any PayPal webpage. 

Regards,
Ayesha

[Somebodynew999]

Hi, Alesha

I just tried sending Crypto again in a new transaction.  I got the same error and was told it by Crypto Support the issue is being caused by PayPal's Security System and there is nothing that can be done to fix it.  Is that correct, which is to say can't I take steps to keep this from happening?

[PayPal_Meghan]

Hello @Somebodynew999, 

Thanks for reaching back out on the Community Forum! 

I understand you've contacted Customer Support, and they informed you that the transaction was denied due to PayPal's Security System. I'm very sorry to hear that. You were informed correctly that the Security System cannot be overridden. The Security System reviews every transaction made through PayPal, and if it determines there's a higher-than-average risk, it can limit the payment methods available or stop it from going through altogether. 

If you review this Help Center article, you can find some troubleshooting steps for declined payments. They will not all apply to your situation since yours is regarding cryptocurrency, but some might help. I also have a few more. First, wait 48 hours before trying to make your next crypto transaction. Then, whenever you log into your PayPal account, ensure you use one consistent device. After that, restart your device or at least disconnect and reconnect it to the internet to ensure you have a strong connection. Turn on your location services and clear the cache and cookies on your favorite device. When you're ready, make only one attempt at sending crypto. If that one attempt does not go through, please reach out to Customer Support. They may have additional options after only one attempt. 

I hope you're able to make the crypto transaction soon! 

- Meghan