"Return to the seller page and select a different payment method" on columbia.com

[Andrii_Rudyi]

Hi. I was trying to make an order on columbia.com and pay with PayPal, but after receiving secure code and logging in i have got the following message "Return to the seller page and select a different payment method". I tried several times, with several days interval, but the same.

Previously I used this account to buy sth in Germany.
I am from Ukraine and using Ukraine bank card linked to an account.

Screnshoot of error bellow (with different language)

[PayPal_Bindu]

Hello @Andrii_Rudyi 

Thank you for joining the PayPal Help Community and posting your question here!

I am sorry to know that you're not able to complete the payment using PayPal! I understand that would be upsetting! PayPal account holders in Ukraine can be able to send and receive money between friends and family. Please refer the help center article for the features available for Ukraine customers here : PayPal services for the customers in Ukraine.

Good luck,

Bindu

[Andrii_Rudyi]

@PayPal_Bindu but if I can send and receive money to my friends and family only, how I was able to pay with PayPal in Germany Battery store? I guess it shouldn't work

[PayPal_JonK]

Hi @Andrii_Rudyi, 

Welcome back to our Community Forum! Great question. I'm sorry this has been a bit of a confusing situation. It is correct that you are able to send and receive Friends and Family transactions. You are also able to make purchases online with PayPal, however you are unable to receive Goods and Services transactions. 

With that in mind, since it sounds like your payment is being declined, you can find the most common reasons here. 

If you're still running into issues after reviewing that Help Center article, please reach out to our Customer Support teams for assistance. 

Best wishes!

 - Jon K

[Andrii_Rudyi]

It is interesting, I looked at the article that you have sent, and don't think that having any limitation. I don't know if I can somehow check bank limitation, but just few mins ago I bought udemy course using PayPal, from this I can conclude there is no any linitation from my side

Do you know, maybe there is some chacks on columbia or PayPal checks that compare my shipping\payment address, and regarding this cancels the payment (but for udemy it doesn't matter)?