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Generally when you receive a credit, you'll receive this in the form of a voucher. Vouchers can then be applied to your next purchase with merchants who accept PayPal. When you click on the courtesy credit, there should be an option to select "Use with next purchase." This will then automatically apply to your next purchase when you go through the checkout process.
Advice is voluntary. Kudos / Solution appreciated.
Instead of using the offered Courtesy credit it use the money off my account. It did not use the courtesy credit as stated. I used my PayPal account at a vendor that accepts PayPal and I have it set to use on next purchase and it still took my money instead of using the credit. Now I’m being told that if I make a purchase it will come from the credit even though I already made a purchase after receiving the credit and it came off my account instead.
Thank you for your posts, and welcome to the Community! I'm sorry to hear that there was a voucher that did not apply. To allow for investigation into the situation, please contact Customer Service.
I hope this can be resolved quickly!
Olivia
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