Why does paypal think im selling and shipping something when im not?

[suzieeeesimonin]

I recently got sent 40 dollars from an art commision im doing for my friend and i noticed the money was on hold for up to 21 days. This hasnt happened before with a payment i got a few days before which gave me the money immediately. I tried to fix it but nothing worked, although i noticed paypal thinks im trying to ship something to the person who sent me the money. 

Is there any way to fix this?

[kernowlass · Accepted solution]

@suzieeeesimonin 

Well you are selling if you are providing art services for your friend surely so they paid using the correct option.

As they paid using the goods / services option then you would be subject to the new seller hold as per links.

https://www.paypal.com/us/cshelp/article/why-is-my-payment-on-hold-or-unavailable-help126
https://www.paypal.com/us/cshelp/article/how-can-i-release-my-payments-on-hold-help129

If they had paid using the friends / family option then the hold would not apply BUT be careful using that option as it is only to be used for someone sending you a gift of money. Paypal review these payments regularly and if they think you are using that option to bypass paying a fee or having a hold you risk account limitation.