Money sent was not received

[Neisa1]

I have sent funds and the recipient says he have not received. How can I get a refund?

[kernowlass]

@Neisa1 

For non receipt of item open a dispute as long as you paid using the goods/services option.
https://www.paypal.com/cshelp/article/how-do-i-open-a-dispute-with-a-seller-HELP160