Users not able to make payments

[vikramtruherb]

Users not able to make payments via PayPal. Message pops up: "There was an issue with PayPal. Try again or use a different payment option,"

[kernowlass]

@vikramtruherb 

You have a U.S registered business account so can you confirm that its the correct country and account type?

[vikramtruherb]

Yes - our company and bank account are based. We have done the trail runs on debit/credit for small amounts further we made a small purchasing transaction -- it all went fine. But yet again -- the account of Paypal shows disconnected and it's so so hard to contact/connect with them. 

[kernowlass]

@vikramtruherb 

ok if you are in the U.S as well as your account / company then I am at a loss.

Your best bet is to reach out to customer services.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378