User has been confirmed receipt from his end still money is not released yet. please check

memaheshch
Contributor
Contributor

User has been confirmed receipt from his end still money is not released yet. please check

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PayPal_Ayesha
Moderator
Moderator

Hello @memaheshch,

 

Welcome to the community forum and thanks for posting.

 

I apologize for the trouble that the hold has caused. PayPal may place a hold on funds for a variety of reasons, but you may have options to help release the funds sooner than the standard 21 days hold time. Here's a great Help Center article on Why the Payment is on Hold. You can also visit this Help Center article for details on How to Release the Payment on Hold. Once the buyer has confirmed the receipt, the release date will be shown on the transaction page. If you have any questions, you can always reach out to our customer support team by click on contact at the bottom of our page. I hope this helps. 

 

Best wishes,

 Ayesha


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