How to ask buyer to confirm receipt when paid through Credit Or Debit card not paypal account

ivanllanes
New Community Member

A client of mine paid through Credit card link to make the payment and not using paypal account. How do i ask to confirm the receipt, do I just wait for paypal to email my client?

 

Note: its been 3 days email should have come in

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @ivanllanes

 

Welcome! Thanks for joining the PayPal Community Forum! I'm sorry to hear you've run into some road-blocks releasing a recent hold. Unfortunately, if the buyer paid as a guest, there's not an option to confirm receipt of a purchase. Here are some other options to help release your payment hold.

 

Apologies for the inconvenience this may cause, 

 

 - Jon K


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