Transaction inquiry
Temp20230816z
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Posted on
Aug-16-2023
01:46 PM
I sent a payment to a friend and they haven't received it. So they asked me to cancel the transaction but PayPal is not allowing me to cancel my transaction. Can I get my payment back? Thank you to whom it may concern, Mzbell
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Aug-19-2023
12:51 PM
Hi @Temp20230816z
Thanks for your post and welcome to PayPal community!
I'm sorry to know that recipient has not received the payment and you would like to cancel it. Once a payment is completed, the option to cancel is no longer available in your activity. A refund can only be issued by the recipient. You can ask the recipient to get in touch with us to review the situation and help.
I hope this information was helpful!
Shantha
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