Transaction inquiry

New Community Member
I sent a payment to a friend and they haven't received it. So they asked me to cancel the transaction but PayPal is not allowing me to cancel my transaction. Can I get my payment back? Thank you to whom it may concern, Mzbell
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PayPal Employee
PayPal Employee

Hi @Temp20230816z 

Thanks for your post and welcome to PayPal community!

I'm sorry to know that recipient has not received the payment and you would like to cancel it. Once a payment is completed, the option to cancel is no longer available in your activity. A refund can only be issued by the recipient. You can ask the recipient to get in touch with us to review the situation and help.

I hope this information was helpful!

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