Refunds Against Payments On Hold

New Community Member

Why is issuing a refund against a paymrnt on hold not taking the money from the on hold balance? Instead it was taken out of my linked bank account?

Login to Me Too

PayPal Employee
PayPal Employee

Hi @jdbell60

Thanks for joining the Community! 

In this case, please contact us via message or phone to help you further regarding the transaction. For more details please click   

I hope this helps! 

- Harley

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.