Refund

ZShopper
Contributor
Contributor
My account shows a refund, however the refund amount does not reflect in my balance. It still shows the full amount.
Login to Me Too
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@ZShopper 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Login to Me Too
5 REPLIES 5
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@ZShopper 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

ZShopper
Contributor
Contributor
The original payment was funded through PayPal credit.
Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@ZShopper 

 

So, did you read the link?


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

ZShopper
Contributor
Contributor

I sure did. The refund shows as complete which is why I asked,  I thought I was missing something. 

Thank you for taking the time.

Login to Me Too

hello did you get the money back in your account?   going through the same issue..thanks

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.