Received money and a $90 fee when no fee was shown before transfer

DMeier42
Contributor
Contributor

I was sent a sum of money over paypal, she sent it from her bank and it showed no fee's were added which is specifically why she sent it this way. When I received the money, there was $90 (3%) missing. 
Can I refund this or anything to get the money back?

 

We spent about 15min looking for a way to send without it charging a fee, and sending from the bank showed no fee.  

Login to Me Too
2 REPLIES 2

mohamedblmjed3
New Community Member
I want from the official website to withdraw and benefit. Thank you
Login to Me Too

PayPal_RachelK
Moderator
Moderator

Hi @DMeier42,

 

Welcome to the community and thank you for your post!

 

I do understand your concern with this. Typically, there are no fees to send a payment, however, you are charged a fee to receive a payment.

 

When someone is sending a payment, the fee breakdown show on their screen are the fees relating to them, not to the person receiving the payment. 

 

The standard rate to receive a Goods and Service payment is 3.49% + $0.49 USD. For a full breakdown of our fees, please click here

 

I hope this helps!

 

- Rachels

 

 

 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.