Pending Refund

Kishorkumar37
Contributor
Contributor

A refund from the seller is pending since 5 days with remark "eCheque issued by seller is pending for bank clearance". Please advice how to proceed.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Kishorkumar37 

 

Pending refunds can only happen for two reasons.

1. The seller has issued a refund from their bank account which takes time to process. Allow 5-7 days for it to clear as it still may fail if the sender does not have enough in their bank account to fund the refund. Paypal can't give you the funds until they have transferred to Paypal.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/cshelp/article/where-is-my-refund-help130



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